Job Description
Business Unit:? Customer Support and OperationsSalary Range: £25,250 - £27,000 per annum DOE + BenefitsLocation: UK Hybrid - Gosforth/Glasgow/LeedsContract Type: Permanent - full-time with shift rotations between the hours of 8am and 7:30pm Monday to Friday with 1-in-4 Saturdays 9am-5pm Our Team Our Fraud Detection Team go the extra mile to provide customers with the help they need to manage their financial situation. To join them, you'll need to be naturally curious with the confidence to ask the right questions to get to the root of the problem.
You'll be primarily helping customers who have been a victim of fraud, which means there'll be some tough conversations - but your resilience and ability to empathise will be encouragement to those who need it most. Despite the challenges you'll face, there'll be opportunities to make memorable experiences for customers - something that our team are extremely passionate about and that's an extremely rewarding part of the role. You'll need to be a great listener, have patience, and demonstrate a caring manner.
It's vital you can get the basics right, focus on the detail and work to a high degree of accuracy. We're currently recruiting for a 25th May 2026 start date. Please only apply if you can commit to this time frame and note that no annual leave will be permitted during the first two months in role while you undertake training.
Shortlisted candidates will be invited to a short phone screen and those who pass this stage will participate in a 'Get to Know Us' and group activity session in March. What you'll be doing Playing a key part within our operation and seeking to deliver valuable service to make our customers love us even more.Working flexibly within the operating hour of 8:00am to 7:30