Role Purpose
Location- Head Office in Ruddington, Nottinghamshire
Level - Experienced Professional
Department - Product R&D
Working Pattern - Hybrid (three days a week in the head office)
In this Senior Business Analyst role, you’ll take the lead on complex system integration projects that connect Salesforce CRM, Zuora CPQ, and Zuora Billing solutions. This is an incredible opportunity to work closely with stakeholders across the organisation - gathering requirements, designing automated workflows, and delivering innovative solutions that drive efficiency and transform operations.
Responsibilities
* Leading Salesforce implementation and optimization initiatives
* Defining detailed system requirements for integrations and automation projects
* Managing cross‑functional projects from scoping through delivery
* Creating comprehensive technical documentation and process flows
* Participating in steering groups and providing strategic insights
* Supporting acquisitions through system integration planning
Skills and Experience
* Proven experience as a Business Analyst in technology‑driven environments
* Strong Salesforce expertise, including CRM configuration and automation tools
* Experience with CPQ platforms (Zuora, Salesforce CPQ) and system integrations
* Knowledge of renewal processes, CRM migrations, or customer lifecycle management
* Excellent stakeholder management and requirements gathering capabilities
* Ability to translate business needs into technical specifications
* Strong analytical mindset with exceptional attention to detail
Benefits
Benefits at Ideagen
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