Outpatient Receptionist & Call Centre Clerk
Overview
The successful candidates must be customer care focused, with exceptional communication and interpersonal skills to welcome patients attending outpatient clinics and directing them efficiently to the correct department.
Excellent organisational skills and the ability to work under pressure are essential requirements, along with great attention to detail to ensure data is recorded accurately onto the patient administration system to manage the booking of designated follow up clinics.
The post holders will receive full training enabling them to work in different reception areas covered by the central team, including a busy call centre.
Standard hours are 08:00‑17:00 Monday to Friday with a 1 hour lunch break. Hours are flexible and may require weekend working on occasion.
Responsibilities
* Provide a professional front‑of‑house and telephone service.
* Meet the needs of all service users, taking into account special requirements such as communication impairments.
* Receive and process paper reconciliation slips efficiently and quickly while maintaining national and local standards.
* Input and update the Trust's PAS system, ensuring accurate patient computer records and a high standard of data quality.
* Arrange outpatient appointments in accordance with agreed booking rules.
* Keep up to date with organisational changes to provide a responsive and efficient service.
* Maintain strict confidentiality at all times regarding staff, patients and the Trust's operations.
* Be adaptable to work across the Choice & Access service, which includes the Central Booking Team and Outpatient Reception.
Job Details
* Seniority level: Entry level
* Employment type: Contract
* Job function: Administrative
* Industry: Telephone Call Centers
Values
* COMPASSION – Treat patients and colleagues with consideration, kindness and respect.
* ACHIEVEMENT – Provide excellent care, safe services, high standards and a positive experience every time.
* RELATIONSHIPS – Work openly and honestly with patients, staff, partners and communities to improve our services.
* ENVIRONMENT – Provide tools and equipment that support a modern, eco‑friendly, clean and safe environment.
Please see the job description and person specification in the attachments. This document contains a full detailed description of the role and what the main responsibilities and duties are along with the criteria that are required.
#J-18808-Ljbffr