Overview
We’re looking for a Customer Service Assistant to join our team at One Stop, a subsidiary of Tesco. As a Customer Service Assistant, you will be working in a fast paced retail environment where no day is the same.
You will play an important role in the day-to-day operations of our store activities by providing excellent customer service, stocking shelves, processing payments and helping maintain the store’s appearance. As the customer is at the heart of everything we do, you will be constantly looking for ways to improve service in your store through on the job coaching and feedback. With your guidance, your store will always remain a safe place to work and shop.
Note: If this store has a Post Office Local, duties will include day-to-day post office operations and you may be required to pass a Post Office financial and criminal conviction background check. If these checks fail, we may withdraw the job offer.
Responsibilities
* Know my customers and serve them with passion and pride, providing great natural service.
* Actively encourage customers to provide feedback on their shopping trip through the Have Your Say survey.
* Work across all areas of the store including online, tills, replenishment, vending and stock routines to meet customer needs.
* Apply training to work safely and effectively.
* Participate in seasonal, community and charity events, creating a welcoming atmosphere.
* Be knowledgeable about store performance and understand the role in delivering profit.
* Represent the values of the company, make everyone feel welcome, and follow policies.
* Clock in and out at the start and end of shifts to ensure accurate pay.
* Follow safety procedures and wear safety equipment where available to keep colleagues and customers safe.
* Follow the Think 25 policy when serving age-restricted products.
* Respond quickly to assistance calls or interventions on self-service checkouts and explain actions to customers.
* Keep work areas clean, tidy and organised with clear aisles.
* May be responsible for running the shift in the absence of the Shift Leader or Store Manager.
* Complete training to keep everyone safe and compliant with store policies and legal requirements.
Whats in it for you?
One Stop is committed to making everyday life easier for our customers. With a strong presence in local communities, we offer a wide range of quality products at great value, alongside friendly and helpful service. As part of the Tesco Group, One Stop combines the benefits of a large organisation with the close-knit feel of a neighbourhood store. We’re passionate about creating a welcoming environment for both our customers and our colleagues and we’re always looking for enthusiastic individuals to join our growing team.
Flexible Working
We know life looks different for each of us. At One Stop, we welcome chats about flexible working. Some people are starting their careers, some want the freedom to do the things they love, and others are managing life events. Talk to us during your application about how we can support.
One Stop Benefits
We value our colleagues and offer a wide range of benefits. To explore the full list, please click here and scroll to the bottom of our Careers Page.
As a proud subsidiary of the Tesco Group, One Stop operates as an independent business. This means that while we share the same values, the benefits we offer may differ from those available at Tesco.
Diversity & Inclusion at One Stop
We’re proud to be an inclusive workplace that celebrates diverse backgrounds, perspectives, and experiences. Diversity and inclusion are at the heart of our values. We are Disability Confident Leader (Level 3) and offer reasonable adjustments throughout the recruitment process to ensure fair opportunity for all candidates. For accessibility support, please click here. We have six colleague networks: Armed Forces, Disability, LGBTQ+, Families & Carers, Race & Ethnicity, and Women.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Retail
#J-18808-Ljbffr