1. Verify and identify tech issues from a big/complex system, typically with 50+ devices, including management software and specified network requirements.
2. Troubleshooting, testing, escalating and communicating internally and externally.
3. To complete the project bidding work, to help customers make the tender documents, and make project tenders, according to the required standard.
4. Provide specified technical training for target project customers after understanding their technical skill levels.
5. Understand and consolidate customer demand for products, and provide feedback for product improvement.
6. Figure out new opportunities within communication during support and report/discuss internally.
Project Management:
1. Following the progress of big projects from the early stage, figure/dig out technical risks and advise, then correct them in advance.
2. Host the routine project meetings and follow up related tracking lists.
3. Cooperate and assist POC tests
4. Communicate with multiple teams, including sales, solution, product, R&D, quality, etc.
Key Attributes
1. Prior experience in a technical support role and interests in learning/operating electronics and network devices
2. Good at handling pressures and a positive attitude
3. Initiative, honesty and integrity
Required Skills and Qualifications
1. CCTV, IT, Network, communications, computers background or other related fields.
2. More than 2 years’ related experience.
3. Fluent English both in reading, writing and speaking.
Seniority level
* Seniority level
Entry level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Manufacturing and Appliances, Electrical, and Electronics Manufacturing
Referrals increase your chances of interviewing at Dahua UK & Ireland by 2x
Sign in to set job alerts for “Technical Support Engineer” roles.
Battersea, England, United Kingdom 1 day ago
Buckinghamshire, England, United Kingdom 2 weeks ago
Reading, England, United Kingdom 6 months ago
Maidenhead, England, United Kingdom 5 days ago
Reading, England, United Kingdom 6 months ago
Uxbridge, England, United Kingdom 3 weeks ago
Marlow, England, United Kingdom 2 weeks ago
Borehamwood, England, United Kingdom 1 month ago
Borehamwood, England, United Kingdom 4 days ago
Watford, England, United Kingdom 2 days ago
Borehamwood, England, United Kingdom 2 weeks ago
Woking, England, United Kingdom 2 days ago
Egham, England, United Kingdom 3 weeks ago
Greenford, England, United Kingdom 2 weeks ago
Technical Product Support Engineer (2nd Line, SaaS)
Farnborough, England, United Kingdom 4 months ago
Reading, England, United Kingdom 5 days ago
Technical Support Engineer (Field Based)
Weybridge, England, United Kingdom 1 day ago
Feltham, England, United Kingdom 1 week ago
Bracknell, England, United Kingdom 2 weeks ago
St Albans, England, United Kingdom 2 weeks ago
Fleet, England, United Kingdom 1 month ago
Surbiton, England, United Kingdom 21 hours ago
Slough, England, United Kingdom 1 week ago
Loudwater, England, United Kingdom 2 weeks ago
Silchester, England, United Kingdom 21 hours ago
Windsor, England, United Kingdom 4 days ago
Chertsey, England, United Kingdom 1 week ago
We’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
#J-18808-Ljbffr