Responsibilities
* Planning, designing and conducting user research and usability testing to understand user needs and behaviours, and support the design and development of government services.
* Sorting, categorizing, and transforming raw research data into valuable information for complex projects.
* Effectively communicating user research findings to your team and the wider organisation to influence decision-making.
* Clearly communicating the benefits of UCD principles and ways of working with stakeholders.
* Supporting the development of accessible services by ensuring that participants with access needs are included in all research.
* Working collaboratively in a multidisciplinary delivery team, including designers and product owners, to define research questions, plan research approach and prioritise findings.
* Managing logistics of research sessions, including planning and scheduling sessions and recruiting participants.
Working Pattern
This role is available on a full-time basis with the option of compressed hours working. This role is also suitable for part-time working hours, with a minimum requirement to work 3 days per week due to business requirements.
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