Job vacancy - Head of Operations
Position: Head of Operations
Reference: DHacs1622
Location: Horsham
Salary: Dependent on experience
We're hiring for a dynamic Head of Operations to lead and evolve our telecom service teams.
This role is ideal for someone with strong telecoms experience and a passion for continuous improvement and operational excellence.
You'll oversee daily team operations, manage escalations, and drive both system and process enhancements to improve efficiency. A significant part of this role involves project delivery — from internal change initiatives to onboarding new customer bases through acquisitions.
We're looking for a hands-on strategic thinker who can balance workforce planning with growth, optimise third-party supplier processes (particularly in ordering and automation), and champion high performance across teams. You'll also play a key role in building supplier relationships to stay ahead of industry changes.
The role requires someone confident in developing and implementing business processes, with a strong understanding of ISO 9001 and ISO 27001 standards. Reporting to senior stakeholders and contributing to wider business projects is also a key part of the remit.
Ideal Candidate Snapshot
* Telecoms background is essential.
* Proven track record in operational leadership and continuous improvement.
* Strong communicator and decision-maker, with a process-driven mindset.
* Experienced in managing change and cross-functional projects.
This is a great opportunity for someone ready to take ownership, make impactful decisions, and drive operational performance in a growing business.
ACS is recruiting for a Head of Operations. If you believe you have the skills and experience required, please submit your CV outlining your experience as a Head of Operations. Including a covering letter explaining your relevant experience will enhance your chances of selection and improve your prospects of landing the role.
Reference ID
ACS Services
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