Digital Practitioner
Chubb is the world’s largest publicly traded property and casualty insurer. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. Chubb is also defined by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, and local operations globally.
A Digital Practitioner (DP) models Chubb’s AI/digital-first approach, driving with Domain/Subdomain Lead (DL/SDL), Product Owner (PO), squad members and stakeholders from other chapters with a hands-on approach. They accelerate the journey of AI transformation by enabling and embedding the AI/digital ways of working, using relevant methodologies and tools which can be consistently scaled across Divisions/Segments/Domains. They focus on business outcomes by constant evolution, learnings, refinement and adoption of good practices from AI/digital journeys.
Responsibilities
1. Partner with transformation Leads/DLs to establish onboarding readiness for AI/digital first enterprise/Digital Assisted/Digital Native operating model
2. Drive with DLs/POs and squads on their day-to-day progress towards strategic priorities and delivery capabilities in incremental and iterative cycles. Specifically, to define effective objectives based on the business value drivers, formulate domain mission, translate them into clear, specific squad key results and align them to product backlog and roadmaps with focus on enhancing ways of working
3. Partner with other chapters to provide feedback and lead corrective actions to continuously refine and improve practices for AI/digital-first ways of working
4. Leverage working knowledge of insurance, AI/digital first enterprise and agility to lead the development of innovative and effective practices.
5. Identify and implement industry practices to improve our AI/digital first ways of working
6. Create and execute need based trainings to enable AI/Digital first enterprise
7. Lead improvements in the key aspects of AI/digital first operating model such as frameworks, processes, tools and practices
8. Drive organizational change management activities by hosting sessions such as lean coffee, learning corners, etc.
9. Drive, collaborate and actively contribute utilizing hands-on experience with high-medium-low touch approaches to build a self-sustaining digital workforce by:Focus on outcomes in alignment with business value model (BVM) and OKRsEnable identification, conversation, and confirmation of prioritized epics, stories, and other required work products aligned to objectives which are right-sized with clearly articulated requirements and success/acceptance
10. Establish and effectively contribute to domain level events to deliver iteratively, with clear ownership for work that meets business outcomes
11. Analyze right metrics and proactively take corrective actions to achieve key results
12. Enable execution of a transparent operating model by proactively identifying, documenting and monitoring dependencies, risks and issues, and work with relevant stakeholders to timely mitigate or resolve
13. Drive with POs and squad members to establish and increase fluency in key methodologies and right usage of tools – agile, Jira, Mural and others as needed
14. Identify and implement improvement opportunities (process, practices, techniques in executing AI/digital first ways of working through forums such as retrospective and continuous feedback, etc.
Skills Required
15. Ability to lead through influence, engage, develop, and empower people effectively; strong self-motivator, with a contagious ability to spread energy to team
16. Strong communication, collaboration and change management skills
17. Experience providing day-to-day hands-on approaches including coaching and guidance to working teams
18. High level of organization and attention to detail with ability to piece together multiple moving parts
19. Ability to build trust and effectively resolve conflict
20. Good understanding of system and design thinking approaches and techniques
21. Experience in agile development, as a AI/digital product owner, product manager, or highly experienced agile coach with 5+ years experience successfully delivering AI/digital products
22. Knowledge of Agile software development process (., XP, Kanban, Scrum,
23. Knowledge and/or experience with techniques (., story mapping, big room planning, actionable metrics,
24. Working knowledge of insurance, finance or retail services value chain, particularly in aligned domain
25. End-to-end AI/digital product management lifecycle experience; preferably in insurance
26. Strong knowledge of product management tools, including Jira and Mural
Education, Knowledge, Experience
27. Industry specific certifications related to Organizational Change Management, Flow and Scaling Frameworks and Adaptive Leadership (CAL, PAM, SPK, SAFe,CLP)
28. Experience defining and implementing a large-scale frameworks and techniques aligned to organizational objectives in banking and insurance domains and providing hands-on practitioner support to multiple squads
29. MS/BS degree in computer science, software development, or business OR a background in business, technology, product development and management