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Description
You will be based at the United Utilities Office in Lingley Mere, Warrington, but will occasionally be required to work at our Worsley Head Office Depot.
You will work as part of the noticing team alongside the programme team on the New Connections contract.
Customer satisfaction is measured through a new regulatory measure called D-MeX. You will collaborate closely with the United Utilities programming team and the Network Plus Operational team to improve the D-MeX measure and demonstrate leadership in caring about customer ratings of Network Plus’s Connections services.
Key Responsibilities
* Submitting and obtaining the required permitting details to ensure we meet the customer and client programmed W.O.D.
* Understanding and navigating the Street Manager and Aurora management systems.
* Liaising with contract area Managers and Supervisors to ensure permits are correctly processed and durations understood.
* Managing and updating systems, tracking progress, maintaining accurate input, and uploading information into works management systems, ensuring issues are recorded and escalated.
* Requesting TTROs, coordinating with third parties (e.g., parking suspensions, bus stop suspensions, road closures), and managing associated permits in real time.
* Raising purchase orders through the Network Plus procurement team for third-party invoices related to TTROs.
* Attending daily and weekly programming calls to manage progress and ensure teams adhere to permitting conditions.
* Liaising with local authorities and client representatives.
* Coordinating with third parties for suspensions and road closures.
* Transmitting notice/permit requests promptly, opening and closing street work notices/permits, and submitting final registrations as required.
* Identifying street works issues, applying early intervention, and escalating compliance issues when appropriate.
* Analyzing and responding to Section 74 charges and fixed penalty offences.
* Running and circulating daily jeopardy reports as needed.
* Monitoring and following up on outstanding issues.
Experience and Qualifications
* Experience working within the Utilities sector.
* Experience with Street Manager and Aurora systems, with sound knowledge of statutory requirements.
* IT and system literacy.
* Strong written and verbal communication skills.
* Ability to work in an organized manner to meet deadlines.
* In-depth understanding of operational activities.
* Exceptional organizational skills.
* Proficiency in Microsoft Office systems.
* Strong planning and organizational skills.
* Ability to communicate effectively under pressure.
Job Type: Full-time, 08:00 – 16:00.
Salary and Benefits
We offer a competitive salary based on experience along with a comprehensive benefits package.
Network Plus is an Equal Opportunity Employer, celebrating diversity and committed to non-discrimination based on race, religion, color, nationality, sex, sexual orientation, age, veteran status, disability, or other protected characteristics.
We are Armed Forces-friendly and welcome applications from ex-Armed Forces personnel, reservists, veterans, cadet instructors, and military spouses/partners.
We prioritize your privacy and the security of your personal information. By applying, you agree to our privacy policy.
About Network Plus
Network Plus is an award-winning company providing essential utility and infrastructure services across the UK, valuing diversity and inclusion to enable all employees to thrive regardless of background or circumstances.
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