Executive Director, Global Quality Assurance - 6 month contract page is loaded
Executive Director, Global Quality Assurance - 6 month contract
Apply locations Birmingham, West Midlands time type Full time posted on Posted 16 Days Ago job requisition id JR241379
We’re looking for a strategic and commercially savvy leader to join Claire’s as Executive Director, Global Quality Assurance on a 6 month fixed-term contract. Reporting to the Chief Legal Officer and leading a team of 20+, you will drive global product safety, compliance, and quality standards across Europe and North America.
In this high-impact role, you’ll collaborate with internal teams and suppliers, ensuring our products meet evolving regulatory requirements while supporting business success. If you thrive in a fast-paced, global environment and have a passion for quality, leadership, and innovation, this is your opportunity to make a real difference at Claire’s.
Your Key Responsibilities:
* Lead with Excellence: Oversee Claire’s Global Quality Assurance (QA) function, ensuring all products meet safety, compliance, and quality standards in line with regulations.
* Stay Ahead of the Curve: Monitor and implement legal and regulatory changes across Europe and North America, proactively communicating updates to relevant teams.
* Team Leadership & Development: Inspire, mentor, and support a high-performing QA team, fostering a culture of excellence, accountability, and collaboration.
* Crisis & Risk Management: Act as the go-to expert in critical incidents, guiding the business through investigations and enforcement matters with composure.
* Cross-Functional Partnership: Work closely with Merchandising, Buying, and suppliers to identify and address potential compliance issues before products hit the market.
* Supplier & Testing Oversight: Assess, audit, and guide suppliers and test houses to uphold the highest standards, ensuring cost efficiency and optimal turnaround times.
* Training & Compliance Manuals: Educate internal teams and suppliers on regulatory requirements, while maintaining clear compliance guidelines and global standards.
* Strategic Decision-Making: Use data-driven insights to inform QA processes, balancing regulatory requirements with commercial considerations.
* Budget & Performance Management: Set goals, track progress, and manage the QA budget to optimize resources effectively.
What You’ll Bring:
Experience & Expertise
* Proven track record in global quality assurance, regulatory compliance, or product safety—ideally in a retail, manufacturing, enforcement authority, or test house setting.
* Strong knowledge of European and North American regulatory frameworks, including product labelling and testing requirements.
* Experience working with enforcement authorities, defending or prosecuting regulatory cases.
* A background in legal, compliance, chemistry, or a related technical discipline is highly desirable.
Skills & Attributes
* Leadership & Influence: You know how to inspire teams, build trust, and drive results in a fast-paced, evolving retail landscape.
* Sharp Business Acumen: You understand how to navigate compliance while supporting commercial success.
* Crisis Management: You stay calm under pressure, with experience handling product investigations and regulatory inquiries.
* Strong Communicator: Able to explain complex regulatory requirements in a clear, practical, and solution-oriented manner.
* Proactive & Agile: You’re a strategic thinker who thrives on solving challenges and improving processes.
* Fluent in an additional European language (French, Spanish, or German) is a plus.
Why Claire’s?
Claire’s is a brand loved by generations. We bring fun, fashion, and self-expression to people of all ages, and we’re committed to maintaining the highest quality and safety standards in everything we do. This role offers the opportunity to shape our global approach to quality assurance, work alongside senior leaders, and make a meaningful impact on a beloved brand.
Ready to lead quality excellence at Claire’s? Apply now and be part of our exciting journey!
Claire's is an equal opportunity employer committed to diversity, equity and inclusion and we encourage applications from members of all underrepresented groups, including those with disabilities. We will accommodate applicants' needs, upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require.
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We’re a global brand powerhouse for self - expression. We are dedicated to making this happen through our products, experiences and most importantly, our people.
Do work that inspires.
We’re passionate about our purpose. We bring joy by opening the door to self-discovery. Every day, we get to encourage and celebrate self-expression with each accessory choice and piercing decision we help our customers make. We think that today – more than ever – encouraging others to freely express their many sides is a pretty great thing to be a part of.
Play as a team.
We support each other and strive to make personal connections. Because treating each other with respect helps us achieve our individual and common goals. Encouraging our team members to forge their own way is key to what makes us stronger and more innovative as an organization.
Be true to you.
The real you is inspirational, and that’s who we want you to be at Claire’s. We want you to #bethemost - the most you. When you feel free to show up as the real you, it encourages others to do the same. You make a difference just by being who you are. Every day, we have the opportunity together to promote an inclusive and diverse culture that makes us all richer.
Evolve yourself.
We want you to be the most you possible. But just as our styles evolve, so do we. That’s why we encourage you to keep growing, changing and reinventing yourself. Helping you grow and achieve your aspirations is important to us. We are proud of our many employees who have moved across and through the organization, taking on new opportunities and inspiring us all to dream and achieve.
Claire's Values
Learn more about our company and values @ Claire's Values
Available Roles
We have sales associate, part-time manager, assistant manager, and manager roles available in store. We also have district and regional sales leadership roles as well as corporate roles. Learn more via Job Search.
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