Job description
The post holder will be responsible for the provision of a high-quality administrative service across the Urgent Care, Phone First, nMabs and GPOOHs teams. He/she will have line management responsibility for the day service admin/clerical staff and provide on-site supervision at the centre. The post holder will oversee the implementation of all key Trust HR Policies and KPIs including the management of duty rosters, annual leave, training, personal development, sickness & absenteeism, health & well-being, and working well together initiatives. He/she will provide a range of delegated support to the Senior Operational Management Team, including co-ordination of procurement, facility and systems management, and the administration management of the Call Answering Service. The post holder will be based primarily at the Urgent Care Centre, Craigavon and also undertake weekly site visits to the Newry Centre. The role may also require occasional cover and duties outside the Monday - Friday, 9am-5pm period.
Responsibilities
* On a daily basis review and update the duty roster for the Day Service Admin and Co-ordination staff, ensuring adequate cover for all essential activities and appropriate and effective utilisation of all resources
* Manage daily duty plans to ensure key priority activities and KPIs are achieved across all functional areas, including the CCG/nMabs Direct Referrals System
* Ensure effective monitoring of the team email system on a daily basis, the routine maintenance and update of team database and filing systems and the provision of end of day service activity reports.
* Liaise with senior managers on a routine basis regarding communication updates for sharing with front line staff for specific operational sessions.
Skills and Qualifications
Essential Skills
* Degree in business administration, human resource management or finance / or recognised equivalent or higher professional qualification
* 1 year Band 4 or equivalent experience in a role working with a diverse range of stakeholders both internal and external that have contributed to successful organisational outcomes
* Or HNC / HND in business administration, human resource management or finance / or recognised equivalent or higher professional qualification
* 2 years Band 4 or equivalent experience in a role working with a diverse range of stakeholders both internal and external that have contributed to successful organisational outcomes
* 4 years relevant experience including minimum 2 years at Band 4 or equivalent / higher level working in a business administration, human resource management or finance area working with a diverse range of stakeholders both internal and external
* 2. Have a minimum 1 year experience in managing or co-ordinating a range of key operational and business processes for the achievement of service delivery KPIs within a healthcare setting or other complex organisation.
* Have a minimum 1 year experience of electronic staff rostering or payment systems
* Have a minimum 1 year experience in the use of patient administration systems
* Have a minimum 2 years’ experience in staff training and supervision
* Experience in the use of Microsoft office products including Word and Excel
* Hold a current full driving licence which is valid for use in the UK and have access to a car on appointment
* This criteria will be waived in the case of applicants whose disability prohibits driving but who have access to a form of transport approved by the Trust which will permit them to carry out the duties of the post.
Desirable Skills
* Working experience in the use of the ADASTRA System
* Working experience in a Primary Care / Unscheduled Care Environment