Are you ready to embark on an exhilarating journey into the heart of IT and Cyber Security support? At Air IT, we're not just excited about the future – we're shaping it with our incredible mission, vision, and strategy. We're on a mission to empower our teams, bring out the best in our people, and deliver unrivalled support, solutions, and services to local SMEs across the nation. And now, we need YOU to help us achieve greatness!
The Role:
As a 1st Line Service Desk Engineer, you'll be the first beacon of support for our clients' IT-related queries. Your role will be crucial in providing efficient and effective customer service, diagnosing and resolving issues, and ensuring our clients receive top-notch support every step of the way.
Specifically, you'll:
1. Provide stellar customer service to end-users and stakeholders
2. Act as the primary point of contact for technical service requests
3. Keep meticulous records throughout the ticket lifecycle
4. Deliver high-quality first-time fixes with your troubleshooting prowess
5. Escalate complex issues as needed and manage workload to meet SLAs
About You:
6. To thrive in this role, you'll need:
7. Previous experience in IT support
8. Exceptional customer service and problem-solving skills
9. Proficiency in the latest Microsoft technologies
10. Strong troubleshooting abilities with Microsoft Office and Windows desktops
11. Knowledge of Active Directory, Group Policy, and DNS, with a passion for learning and development
The Benefits:
Joining our team comes with its perks:
12. Hybrid working options for a better work-life balance
13. 25 days annual leave plus bank holidays
14. Ongoing learning and development opportunities
15. Cycle to work scheme and technology vouchers
16. Enhanced family leave
17. Celebration day - an additional day off each year to celebrate an occasion important to you
18. Salary sacrifice pension
19. 2 paid volunteer days - We believe in the power of giving back to our communities and want to actively support employees efforts to make a positive impact
20. Company social events and competitions
21. Discount and Cashback Scheme
22. Group Income Protection
23. Life Insurance
24. EAP and Virtual GP Service
At Air IT, we're not just an employer – we're a family. We value diversity and are committed to providing equal employment opportunities for all. Join us in creating an inclusive environment where our work can truly shine!
Apply Now
Details
Type
Permanent - Full Time
Location
Wetherby, West Yorkshire
Job Function
Service
Apply Now