Technical Support Partner
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About The Role
As a Technical Support Partner, you’ll be the first point of contact in delivering technical expertise to our customers on electrical products sold in John Lewis and help resolve their technical related queries with the distinctive service we're known for. You'll use your expertise in order to diagnose and troubleshoot product related issues and then, if required, liaise with repairers and suppliers ensuring product issues are resolved quickly for our customers.
Key Responsibilities
* Offering exceptional customer service by showing empathy with their product related issue.
* Keeping the customer up to date with product repairs.
* Adhering to the business systems and processes to minimise loss and protect profitability.
* Troubleshooting technical issues as a first point of resolution where possible.
* Supporting the wider shop team with general shop‑keeping tasks and customer service.
Essential skills and experience
* Good communication skills to engage with 3rd party suppliers and internal stakeholders.
* High level of product knowledge and expertise.
* Technical support experience.
Desirable skills and experience
* Experience in a customer‑facing retail environment.
* Ability to troubleshoot product related issues.
About The Partnership
We’re the largest employee‑owned business in the UK and home of our cherished brands, John Lewis and Waitrose. We’re not just employees – we’re Partners, driven by our purpose to build a happier world.
Employment type
Contract
Seniority level
Entry level
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