About The Role
We are actively building diverse teams and welcome applications from everyone.
Role: Network Engineer
Location: Manchester (SCC operate hybrid working, which comprises of a mix of office and home working)
Contract Type: FTC 24 Months
Salary Package: £40,000- £45,000 plus large company benefits, a broad flexible benefits scheme, and 2 paid-for volunteering days a year
Hours: 9.00 am – 5.30 pm Monday – Friday
Interview Process: 2-stage process
Why SCC?
* An inclusive workplace
* Excellent package: solid basic and company benefits
* Hybrid working & core hours in line with role requirements
* Career development and life‑long learning opportunities
* Opportunity to join Europe's largest privately‑owned IT Company
Role purpose
Demand for SCC’s Professional services continues to grow both from existing and new customers. This role is for a Network Operation Engineer, working within a team, using a shift pattern and based in Manchester.
Experienced Ops technician with excellent customer focus not just dealing with tickets/faults but strong with auditing and reporting so not purely technical.
Requires an advanced understanding of IP Networking specifically Cisco but multi‑vendor environment.
SD‑WAN experience essential and demonstrated via certification and lengthy operational experience.
Experience working on Data/IP Networks within an operational environment; completing 1st/2nd line diagnostics.
Demonstrative experience in Incident Management and Service Operations environments.
Key responsibilities
* Deliver proactive network monitoring and implement corrective action to ensure optimal network performance
* Provide remote support to Field Engineers working on faults 1st and 2nd line diagnostics across multiple technologies and Vendors
* Demonstrative experience in Incident Management and Service Operations environments.
* Liaise between internal departments, 3rd party suppliers and customer within agreed SLA’s
* Complete network reports and analysis when required
* Ensure Governance of processes within the NOC environment
* Work well within our NOC team and have the ability to work shift pattern
* Perform Network (WAN, LAN, WLAN and Firewall) configuration, deployment, troubleshooting and administration as part of a project.
* Creating and performing authorised changes to customer environment.
* Contributing to delivering team performance
Skills and experience
* Experienced in use of System Management Platforms
* Structured approach to delivery governance on complex networks
* Understanding of network management and use of Network Management Platform tools.
* Track record of successfully prioritising simultaneous activities within SLA
* A self‑motivating individual with the ability to develop strong customer relationships as well as functioning in a team environment
* Strong interpersonal negotiating and communication skills
* Ability to manage complex customer interfaces
* Planning and managing of risk in a support environment
* Ability to produce reports
* Must have technical / professional qualifications: CCNA
* Proven track record in complex delivery
Equal Opportunity Statement
We are an equal opportunities employer. SCC is committed to providing equal opportunities and a proactive and inclusive approach to equality and diversity in employment. No applicant or employee will be treated less favourably than another on the grounds of a protected characteristic which are defined as sex, sexual orientation, age, disability, gender reassignment, trade union membership or non‑membership, marriage and civil partnership, pregnancy and maternity, race and religion or belief.
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