Claims Team Manager
Are you an experienced claims professional with strong leadership skills looking for a new opportunity?
Our client is an international law firm with offices in the UK, Hong Kong and Singapore who are committed to having trusted relationships, having an inclusive culture and being natural advocates for their clients.
They are looking for motivated, hard-working and experienced individuals to join them as a Claims Team Manager in Bristol City Centre. You will be responsible for the line management of a team of Claims Handlers, Senior Claims Handlers and Technical Claims Handlers, managing resources and capacity.
Benefits and Package for a Claims Team Manager
* Salary: Competitive
* Hours: 35 hours per week, 9.30am - 5.30pm
* Contract Type: Permanent
* Location: Bristol City Centre, with occasional travel to the London office
* Supportive and encouraging team
* Working for a large and highly respected firm
* Workplace pension
* Generous annual leave allowance
Key Responsibilities of a Claims Team Manager
* Leading and managing a team of Claims Handlers, Senior and Technical Claims Handlers
* Managing workload, resources and capacity across the team
* Acting as a key contact for insurer clients and managing client relationships
* Ensuring compliance with SLAs, KPIs and Delegated Authority arrangements
* Overseeing MI quality, reporting and case management standards
* Delivering coaching, training and technical support to the team
* Conducting audits and ensuring quality assurance standards are met
* Identifying trends, managing risk and escalating issues where appropriate
* Preparing and chairing stakeholder meetings
* Driving continuous improvement across processes and service delivery
Key Skills and Experience of a Claims Team Manager
* Minimum of 10, ideally 15 years of experience in claims with technical expertise
* Proven line management or team leadership experience
* Strong experience working with insurer clients and building strong relationships
* Strong understanding of claims processes, policies and procedures
* Commercial, proactive and client-focused approach
* Ability to manage performance, deadlines and competing priorities
* Experience improving processes and driving operational efficiency
* Commitment to collaborative and inclusive team culture
* Professional indemnity experience desirable
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