Job Description
We are seeking an experienced hands on IT Support Manager to lead and enhance the technology operations within the fast-paced luxury goods organisation. This role is based in London and requires a professional with a strong background in IT support and technology management.
Client Details
The organisation is a well-established player in the luxury goods industry, As part of a medium-sized team, the company values expertise in technology to ensure seamless operations as they look to grow their market share and as a result their headcount significantly
Description
* Oversee and manage IT support functions within the organisation.
* Ensure the smooth operation of all technology systems and infrastructure.
* Lead a team of IT professionals, providing guidance and support as needed.
* Develop and implement IT policies and best practices for the organisation.
* Monitor system performance and troubleshoot issues promptly.
* Collaborate with other departments to align IT services with business needs.
* Manage vendor relationships and negotiate contracts for IT services and equipment.
* Ensure compliance with industry regulations and data protection standards.
Profile
* A successful IT Support Manager should have:
* Proven experience leading small technical support or helpdesk teams (1-5 staff) in a hands on capacity.
* Microsoft Windows, Active Directory * Microsoft Office 365 (Exchange Online, SharePoint)
* iOS/iPhone and JAMF device management
* TCP/IP networking fundamentals
* Proven ability to manage helpdesk tools and CMDB systems, and produce reports/metrics dashboards.
* Excellent prioritisation, problem-solving, and communication skills
* Familiarity with service desk best practices
* Excellent inter-personal skills
* Retail tools or point-of sale systems experience is a strong advantage
* Formal IT qualifications (A levels, degree, or certifications such as Microsoft/CompTIA/ITIL)
* Familiarity with the FMCG and / or Retail (luxury goods) sector industry is advantageous.
Job Offer
* Competitive salary ranging from £60,000 to £70,000.
* A permanent role with opportunities for career growth.
* Be part of a forward-thinking team and premium brand within the retail industry
* Work in a central London location with excellent transport links
* 5 days in the office / week.
If you are an experienced IT Support Manager looking to advance your career in the retail and luxury goods sector, we encourage you to apply today!