High Wycombe / hybrid working (2 days per week in the office & 3 days per week working from home)
£52,968 + Excellent Benefits At Paradigm Housing Group, were looking for a confident and capable Community Safety Manager to take the reins of a transformed service and drive it forward. Youll be joining a team with renewed energy, clear purpose, and a strong track record of improvement. Youll play an essential role in delivering safer, more inclusive neighbourhoods.
Weve made huge strides in improving our ASB service, from better case assessment and customer communication to stronger team dynamics and a 17% uplift in tenant satisfaction. Now, were looking for a dedicated manager to continue this momentum and lead our ASB function into its next chapter. What Youll Be Doing
As our Community & Safety Manager, youll:
Lead and inspire a team of 56 ASB Case Managers Champion early intervention and customer-focused case resolution Own and evolve our ASB policy, toolkit, and communications strategy Collaborate across Paradigm and with external partners (police, local authorities, health services) Use data and insight to shape service improvements and reduce ASB Monitor performance and report outcomes to senior leaders and external stakeholders Handle complex cases and complaints with professionalism and empathy Participate in our duty manager rota, including occasional out-of-hours support
Youll bring:
Strong ASB legislation knowledge and case management experience Proven leadership in managing customer service teams A data-driven mindset and strategic decision-making skills Excellent communication and stakeholder engagement abilities A collaborative, solution-focused approach A full UK driving licence and access to your own vehicle + business insurance
Why Paradigm?
We manage over 17,000 homes across 30 local authorities. Were growing fast. With the pending acquisition of 3,500 homes from another housing organisation and ongoing plans to form a larger housing association of 30,000 properties, this is an exciting time to join us. Youll be part of a forward-thinking organisation that values innovation, accountability, and community impact. TPBN1_UKTJ