Job Title: Operations Executive (Cleaning Services – Commercial)
Key Responsibilities:
1. Service Delivery & Quality Assurance
* Coordinate with supervisors and clients to ensure high standards of cleaning service delivery.
* Compile, analyze, develop, and review operational plans to enhance work procedures and service quality.
* Implement and monitor safety measures to ensure compliance during cleaning operations.
* Conduct regular audits and reviews of cleaning job reports for submission to management.
2. Financial & Resource Management
* Assist in budget planning for cleaning operations, optimizing cost efficiency.
* Manage inventory by conducting stocktakes and allocating cleaning equipment, technologies, and supplies to project sites.
* Identify and recommend suitable tools and technologies to improve cleaning processes.
* Develop and enforce maintenance schedules for tools, equipment, and assets.
3. Workforce Management
* Plan and facilitate work schedules, manpower deployment, and staff capability development.
* Oversee recruitment, onboarding, and training of cleaning personnel for new projects.
* Provide operational coverage when required, including hands-on cleaning tasks.
* Ensure adherence to workplace safety and compliance standards.
4. Incident & Crisis Management
* Lead and guide teams in responding to major incidents/emergencies on-site.
* Investigate and resolve operational issues, escalating concerns to management when necessary.
* Maintain incident reporting protocols and ensure timely documentation of events.
Requirements:
* Prior experience in operations management within commercial cleaning or facility services.
* Strong organizational and analytical skills to drive service improvements.
* Knowledge of safety regulations, including workplace health & environmental compliance (ISO 14001, NEA Clean Mark, etc.).
* Ability to manage budgets and optimize resources efficiently.
* Effective communication and leadership skills to coordinate with clients and teams.
* Adaptability to handle dynamic work environments and operational challenges.
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