Inbound Sales Administrator
The Inbound Sales Administrator acts as the link between the customer and the Business Development Managers by processing orders, maintaining customer information, and providing post-sale customer service reports. The role requires the ability to multi-task in a fast-paced environment and is suitable for someone who enjoys going above and beyond for both internal and external customers.
Due to the known consignor duties, the successful candidate must provide a 5-year work history with confirmation of dates from previous employers. A basic DBS check is also required for this role.
Requirements:
* Excellent interpersonal and communication skills
* Experience in Customer Service/Administration or similar roles
* Team player
* Organised and methodical approach
* Ability to multi-task
* A satisfactory basic DBS check
Key Duties & Responsibilities:
* Handling customer orders, including requests, processing, dispatching, and updating stock, delivery, and pricing information
* Serving as the point of contact for sales inquiries, communicating requests to relevant Business Development Managers or Distributors, and supporting quotation preparation
* Providing confident customer care and responding promptly to sales inquiries
* Maintaining accurate customer account details in the DSE system
* Preparing export documentation in compliance with Customs & Excise procedures
* Processing online store requests and monitoring sales orders
* Processing credit card payments via online systems
* Collaborating with Production, Quality, Dispatch, and Accounts teams to ensure high-quality, timely delivery of products
* Assisting in other company areas as needed
Benefits:
* 25 days holiday plus Bank Holidays
* Life Insurance
* Enhanced Maternity/Paternity pay
* 5% Pension contributions
* Performance-based annual bonus scheme
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