Security Supervisor
Summary of Responsibilities
* Report for duty as per schedule in roster and be in attendance for the daily 15 minutes pre and post shift briefing
* Don essential company issued equipment such as Mobitalk, Bluetooth device, torchlight and pocket mask during duty
* Be in-charge of the Hotel Security Control Room as well as for the day to day operations
* Ensure all official security documents are handled accurately in accordance to SOP
* Manage access points as assigned to ensure all entries are authorized
* Maintain keen vigilance at the pass counters where colleagues, part-timers, casual labors, vendors, contractors, and visitors check in
* Manage the Visitor Management System for visitors, contractors, and vendors
* Manage the Casual labor system for casual labors and part-timers
* Monitor CCTV coverage within the hotel property and highlight any issues observed
* Perform static lobby / convention Centre coverage and duty
* Perform roving security and safety clocking patrol within and around the hotel premises
* Perform patrol on guest floors and the heart of house
* Perform enforcement tasks as assigned and be at deployment as per deployment schedule
* Ensure security system are in working order, and if not, to highlight to Assistant Security Manager and collaborate to raise maintenance reports
* Coordinate Night Transport for colleagues
* Respond to all security, safety and medical emergencies as soon as possible where assistance is required
* Be part of the Hotel Emergency Action Team (HEAT Team) / Company Emergency Response Team (CERT Team) to respond to emergencies
* Conduct inventory checks of keys and passes
* Handle Loss & Found findings, reports and inquiries
* Provide lift control and VIP
* Perform First Aid/CPR/AED if required
* Respond to and resolve safe box issues without delay
* Respond to and resolve door lock issues without delay
* Conduct crowd control and ushering duties
* Gather and document information and facts upon responding to security, safety and medical emergencies
* Perform any other tasks as assigned by the management of the hotel
* Manage and address all alarms on the Fire & Life Saving System (FPLS) as per SOP
* Manage and address all alarms on the duress and emergency systems
* In-depth knowledge of CCTV system for preliminary investigation and training purposes
Qualifications
* Minimum GCE ‘N’ level
* At least 4 years relevant experience in hotels or private security law enforcement at a supervisory level
* Minimum Officer Certification required by local authorities for Senior / Security Supervisor
* Company Emergency Response Team (CERT) Certificate
* Possess occupational CPR and AED
* Basic Fire Fighting
* First Aid Management
* Knowledge in Fire Prevention & Protection of Building
* Conversant with the various systems in Hotel Security Room
* Art of self-defences, report writing, verbal and written skills, investigation and interrogation aptitude
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