Overview
We are seeking an experienced Head of Housing Management to lead and strategically develop a comprehensive range of housing services.
Responsibilities
* Lead and strategically develop a comprehensive range of housing services, including tenancy and leasehold management, sheltered housing, resident engagement, customer insight, and neighbourhood planning.
* Shape service delivery, champion innovation, and ensure compliance with legal and regulatory frameworks.
* Provide strategic leadership across tenancy management, welfare support, and independent living services.
* Lead the development and implementation of policies and strategies to improve service delivery and resident outcomes.
* Ensure strong resident engagement through empowerment, consultation, and co-production initiatives.
* Maintain robust governance and compliance with all statutory, policy, and regulatory obligations.
* Lead, coach, and inspire a team of 5-8 direct reports and wider staff, promoting a culture of performance and accountability.
* Collaborate across departments and external agencies to deliver joined-up, resident-focused services.
* Oversee complex budgets totalling over £100m including workforce and operational costs.
* Drive innovation through digital transformation and strategic partnerships.
* Act as the strategic lead on complaints, audits, housing inspections, and regulatory reporting.
* Contribute to corporate initiatives and lead on cross-cutting improvement projects across the wider housing and resident services functions.
Qualifications and experience
* Proven senior leadership experience within housing management or related fields.
* In-depth knowledge of social housing legislation, tenancy law, housing governance and consumer standards.
* Demonstrable experience in leading complex teams and managing high-value budgets.
* Strong ability to design and implement policy, strategic plans, and service frameworks.
* Exceptional communication and stakeholder engagement skills - able to influence at senior levels.
* Experience managing resident engagement programmes and promoting co-production.
* Track record of leading transformation programmes including digital service delivery.
* Understanding of safeguarding, equality, diversity, and inclusion in housing contexts.
* Analytical and problem-solving capabilities, with experience using performance data for decision-making.
* Experience working across partnerships (e.g., health, social care, voluntary sector) to deliver integrated housing solutions.
#J-18808-Ljbffr