Job description
We are looking for a friendly and motivated Customer Experience Call Handler to join our
team.
As the first point of contact for our customers, you'll play an important role in
making sure they feel supported and well looked after. You will be answering a high
volume of calls, logging details accurately in our CRM system, and providing first-line
troubleshooting for solar, heat pump, and air conditioning systems.
This role would suit someone with a positive outlook, a proactive approach, and a
willingness to learn. You will thrive in a busy environment where no two days are the
same, helping customers resolve their queries while offering a calm, reassuring
presence.
Don't worry if you are new to the industry—full training on our products and
systems will be provided.
Key Responsibilities
* Handle a high volume of customer calls and emails efficiently and professionally
* Log all customer interactions accurately in the CRM system
* Provide first-line support and basic troubleshooting for common technical
queries
* Escalate complex issues to the appropriate team in a timely manner
* Keep customers informed and reassured throughout their experience
Requirements
* Minimum of 2 years' experience in a call handling or customer service role
* Strong communication and listening skills
* Positive, professional attitude with a proactive, can-do approach
* Quick learner, confident in using CRM systems and technology
* Organised, detail-oriented, and able to work effectively in a busy environment
What we offer
* Comprehensive training on our products and systems
* Supportive and collaborative team environment
* Pension scheme
* Medicash Health Plan
* Bike to Work Scheme
* Enhanced Annual leave – 25 days standard with an additional day awarded per year after two years of service completed, up to a maximum of 35 days allowance in total
If you are a professional, customer-focused individual who thrives in a busy, dynamic environment and enjoy helping people, please send us your CV
Job Types: Full-time, Permanent
Pay: £25,000.00-£27,000.00 per year
Benefits:
* Company pension
* Cycle to work scheme
* Health & wellbeing programme
* Life insurance
Experience:
* Call handling or Customer Service: 1 year (required)
Work Location: In person