The Flagship Assistant Manager’s main responsibility is to support the Flagship Store Manager to maximise sales and profitability whilst developing and retaining a high performing team.
They must aim to deliver:
* A customer first approach
* A visually inspiring and inviting store environment
* A fully compliant store, adhering to all company processes and policies
* Assists the Store Manager to identify a focussed and commercial business plan to deliver bottom line profitability
Main Responsibilities:
Customer First
* Delivers a ‘customer first’ experience exceeding customer expectations
* Coaches their team to ensure a ‘customer first’ experience is delivered consistently
* Ensures consistent product training and knowledge to provide unbiased customer advice
* Leads the team to deliver a green mystery shop result
KPI’s
* Exceeds sales targets and delivers LFL growth along with ATV, AUS and conversion
* OMNI focus by maximizing O&P opportunities
* Exceeds the company acquisition target for N.dulge
* Assists the Flagship Store Manager in managing payroll spend within budget through effective scheduling and people planning
* Manages stock file accuracy – adheres to all stock handling policies to ensure stock accuracy and minimise stock loss
Communication
* Ensures team awareness of sales targets, ATV, AUS and conversion targets on a daily, weekly and monthly basis, focusing on their achievement
* Communicates clearly and concisely with all internal and external business partners to drive business opportunities
Team
* Assists the Flagship Store Manager by supporting recruitment and retaining diverse teams that supports our ‘customer first’ experience
* Creates an inclusive, welcoming environment for employees to thrive in
* Confidently delivers feedback and manages performance in line with Company processes
* Support recruitment and retention of diverse teams that supports our ‘customer first’ experience
* Creates an inclusive, welcoming and approachable environment for employees to thrive in
* Partners with Flagship Store Manager to confidently deliver feedback and manages performance in line with Company processes and using the NHANCE platform
* Identify key in house ambassadors/specialists to drive results in specific area’s
* Ensuring team members are efficient on all operational tasks utilising best practise and driving action lead approach vs problem driven one
Qualities:
* Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
* Ability to understand and analyse commercial reports to drive business opportunities
* Ability to identify key performance behaviours and competencies within the team
* Ability to build strong working relationships with support office departments
* Strong communication skills
* Strong prioritising and organisational skills
* Leads by example
* Values honesty and integrity in working relationships
* Ability to manage change
* Flexibility to meet rapidly changing priorities and deadlines
* Ability to delegate tasks and follow up effectively to ensure completion
Qualities:
* Ability to deliver a ‘customer first’ experience, demonstrating the leadership to coach and motivate their team
* Ability to understand and analyse commercial reports to drive business opportunities
* Ability to identify key performance behaviours and competencies within the team
* Ability to build strong working relationships with support office departments
* Strong communication skills
* Strong prioritising and organisational skills
* Leads by example
* Values honesty and integrity in working relationships
* Ability to manage change
* Flexibility to meet rapidly changing priorities and deadlines
* Ability to delegate tasks and follow up effectively to ensure completion
37.5 HOURS
Powered by JazzHR
UPPXUAVRfW #J-18808-Ljbffr