Overview
Diversity matters
We are building a brand that represents the people of the world. It's what you do that counts, and we are always looking to expand perspectives and voices to shape our future.
We see you, we celebrate you, we want you!
The Living Wage Foundation's statement 'a hard day's work deserves a fair day's pay' is one that we are proud to commit to in the UK. As an accredited Living Wage employer, we put our people first and fight cruel practices like animal testing, promote regeneration, and show that it is what's inside that counts - whether that's an ingredient in a product, or the minerals in a smartphone.
As a company, Lush Guildford is known for its five-star customer service and close links with the local community. We are a training shop that hosts new managers to showcase Lush customer service in action. We are a partly employee-owned, family-run business that believes our business should put more back into the world than it takes and demonstrate that capitalism can be a force for good.
We may be a party hotspot with varied offerings, including pampering hand & arm massages or festive activities, and we aim to create experiences that reflect our customers' needs.
The Role
Our sales team are the heart and soul of Lush Guildford and our seasonal sales assistants provide vital support during the bustling festive period. Every decision you make will contribute towards our visitors having a very merry Christmas shopping experience. As a seasonal sales assistant, you'll be on the shop floor: helping customers, demonstrating our products, keeping our shop looking beautiful, and contributing to the fun festive atmosphere. You'll also be confident driving sales forwards and working towards business targets. In your role as party host, you'll bring energy and excitement to every event, creating the perfect evening for our party guests.
We hire great people from all walks of life. If you share our enthusiasm for creating Christmas magic and delivering exceptional customer service, you will find yourself at home within the Lush Guildford team.
Key Information
Hours available: 8 hours per week
Application Deadline: 18th September 2025
Interview Date: Wednesday 24th / Thursday 25th September 2025
Interview Date: Saturday 27th / Sunday 28th September 2025
Training: Sunday 12th October 2025
Start Date: From Monday 13th October 2025
You will be required to work either Christmas Eve or Boxing Day. You must be available at least one weekend day. Shifts start as early as 7am and end as late as 9pm.
Please note: We may close this vacancy early if we receive an overwhelming response or our business requirements change.
Key Responsibilities
* Make our customers feel like VIPs with your friendly and helpful approach, ensuring they leave with smiles and a great impression of our shop.
* Host the perfect celebration for our party animals, working as a team to prepare activities, deliver party games, and make lasting memories.
* Become a pro on our products, helping customers make perfect choices, and sharing your great knowledge on what makes each product right for them.
* Team up with your colleagues to hit store goals, keep the shop floor fun, and deliver top-notch service together.
* Get creative with displays and keep our store looking fabulous, using this as a way to help our customers find the right products while they're shopping.
* Help keep our inventory in check by restocking shelves, making sure everything is in its place, and ensuring our products are always ready for their close-up.
* Keep our store sparkling clean and inviting, creating a space that adds to our customers' shopping joy.
* Handle transactions with a smile, and make sure every purchase is the perfect way to end a shopping experience.
* Be the go-to for customer questions, resolve issues, and make sure our customers are genuinely cared for.
* Dive into training sessions with excitement, soaking up knowledge to grow both personally and professionally.
Skills and Experience
Customer Experience: Embrace a true passion for delivering exceptional customer service, inspiring your team to radiate positivity and create memorable 5-star experiences. Our stores are designed to be havens of kindness, aiming to make every customer's day unforgettable. As a sales assistant, your vibrant role significantly contributes to infusing this warmth into every customer interaction.
Passion for Parties: Host the perfect celebration for our party animals, creating an unforgettable experience. Although we host events for all ages, you will most likely be hosting children's parties. Your high-energy approach and confidence with large groups of children contribute to a fun, personalised party fit for a VIP.
Teamwork: Fill the shop floor with positivity, teaming up with your colleagues to achieve goals and cultivate a work environment that nurtures continuous team growth.
Communication: Great communication should be part of your daily routine, ensuring information effortlessly circulates throughout the store. Foster collaboration with colleagues, your manager, and nearby stores by keeping communication open and respectful. As a sales assistant, your knack for maintaining a positive and approachable communication flow contributes uniquely to the team's success on the shop floor.
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