Introduction:
Founded in 1875, our long history has been built on innovation, craftsmanship and above all, incredible talent. Born from the adventurous spirit of our founder, Arthur Lasenby Liberty, we remain true to our heritage. From our fulfilment centres to our flagship store, passion, vision and dynamism are part of our DNA – and that extends to our team.
Job Purpose:
Our Sales Managers are ambassadors of our brand and custodians of the shop floor experience. With a refined commercial mindset and a deep appreciation for luxury retail, you will lead with presence, purpose and passion. You will inspire exceptional standards of service, cultivate high-performing teams and ensure our customers experience a level of care, knowledge and personal attention synonymous with true luxury.
Operating within a dynamic and ever-evolving environment, you will balance commercial performance with artistry, service excellence and brand integrity.
Please note, this is a one-year fixed term contract ending in April 2027.
Key Responsibilities:
* Lead, inspire and develop a high-calibre team of sales professionals.
* Create a culture of excellence, engagement and pride in service.
* Deliver thoughtful, tailored coaching and training on product knowledge, storytelling and service standards.
* Build strong, collaborative relationships across the wider business.
* Drive sales performance through a considered and strategic approach to targets and KPIs.
* Motivate and reward success, while coaching individuals to continuously elevate their performance.
* Oversee floor moves in alignment with brand direction, sell-through and visual excellence.
* Provide insightful weekly trade feedback, sharing client insights, successes and opportunities for growth.
* Champion clientelling and the Liberty Loyalty programme, nurturing long-term client relationships and delivering a highly personalised, personal-shopper-level experience.
* Conduct regular floor walks to ensure impeccable standards across the shop floor, stockroom and team presentation.
* Uphold the highest standards of stock integrity, loss prevention and administrative accuracy.
* Prepare for and actively participate in stock takes, ensuring precision and accountability.
About You:
* Proven experience as a Sales Manager within a fashion environment.
* Strong understanding of the luxury marketplace, customer expectations and current trends.
* A refined eye for visual presentation and an appreciation for craftsmanship and detail.
* Commercially astute, with the ability to plan strategically and run departments profitably year-round.
* Confident leading and developing high-performing teams with a considered, inspiring leadership style
* Experienced in delivering exceptional, personalised service and building long-term client relationships.