We are looking for a compassionate and professional individual to join our Funeral Division as a Funeral Assistant on an 20-hour contract. At the Heart of England Co-operative Society, we have been serving our communities since 1832. As a member-owned organisation, we are committed to enriching lives and supporting families with care, dignity and respect at the moments that matter most. About the Role: As a Funeral Assistant, you will play a vital role in supporting families throughout the funeral journey. You’ll help deliver services with the highest standards of care, ensuring every detail is handled with professionalism, empathy and respect. This is a varied, hands-on role supporting our operations across our care centres in Coventry, Nuneaton and Rugby, including assisting with funeral services and bringing loved ones into our care. Key Responsibilities: - Support the delivery of funerals across multiple locations - Act as a professional ambassador for the Society at all times - Drive funeral vehicles (hearses and limousines) with care and dignity - Provide a courteous and empathetic service to families - Assist as a pallbearer and support ceremonial duties - Bring the deceased into care respectfully and safely - Prepare the deceased for viewing and funeral services - Ensure coffins, caskets and nameplates are prepared accurately - Maintain high standards of cleanliness and presentation - Work flexibly, including supporting Saturday funerals About You You will be someone who: - Is compassionate, respectful and professional in all situations - Has strong communication skills and a calm, adaptable approach - Takes pride in delivering high standards of care and service - Works well both independently and as part of a team - Is physically able to meet the demands of the role - Holds a full UK driving licence Experience in a care-based or customer-facing role is beneficial, but not essential — what matters most is your attitude, empathy and commitment to supporting others. What We Offer: - 30 days holiday, including Bank Holidays (pro rata), increasing with service - Generous colleague discount across Society businesses - Pension scheme with 3.3% employer contributions - Life assurance (2x salary) - Access to an Employee Assistance Programme for wellbeing support - Access to My Staff Shop and wide retail discounts - Stream – flexible access to your pay - Enhanced maternity pay - Enhanced redundancy pay - Bereavement and terminal illness support - 24/7 GP access, counselling & support services - Grocery Aid & Co-op Credit Union support - Wellbeing app & mental health support - Eye care support - Refer a Friend scheme - Long Service Awards - Full training and ongoing development opportunities - A supportive, values-driven working environment - The opportunity to make a real difference in your local community If you are looking for a rewarding role where you can truly make an impact, we would love to hear from you. Apply today to join our Funeral Division.