Flourish are hiring in Birmingham on behalf of our client in the IT sector for an Internal Sales Support role. The Internal Sales Support role is critical in providing the sales team with the necessary administrative and customer service support to help them achieve their sales targets. This position involves building and maintaining strong relationships with customers, ensuring quotes and orders are processed efficiently, and liaising with other departments to resolve any issues that may impact sales operations. The role is essential in ensuring that the sales process is seamless and that customers receive a high level of service at all times. Reporting to the Sales Support Manager, this role demands a proactive and organised approach to support sales initiatives effectively. Responsibilities: Supporting the sales team in their day-to-day activities Quoting customers products/services in a timely manner. Answer phone calls, ensuring professional etiquette and accurate message taking. Building and maintaining rapport with customers through regular communication. Confirming and processing sales orders efficiently. Raising new sales orders and ensuring they are accurately logged in the system. Chasing and following up on direct deliveries to ensure timely dispatch. Monitoring and managing stock orders to meet customer demands. Liaising with all departments across the business to ensure smooth operations. Providing excellent customer service to all customers, handling queries and resolving issues. Assisting with account mapping and providing insights to the sales team. Calling customers and fielding sales inquiries to support the sales process. Providing cover for the sales team during their absence. Personal Qualities: Customer Service: Understanding the principles of excellent customer service and its application in a sales environment. Sales Processes: Familiarity with the sales cycle, quoting, order processing, and stock management. Product Knowledge: Knowledge of the company’s products and services to effectively support the sales team and customers Communication Skills: Strong verbal and written communication skills to effectively interact with customers, the sales team, and other departments. Organisational Skills: Ability to manage multiple tasks and prioritise workload in a fast-paced environment Technological Proficiency: Proficiency in using CRM systems, order processing software, and other relevant digital tools Teamwork: Ability to work effectively as part of a team, supporting colleagues and contributing to team goals Drive and Motivation: Proactive approach to achieving targets and improving skills through continuous learning.