Medical Sales Team Training and Development Manager
Location: Remote (UK-wide coverage, with monthly travel to Head Office)
We are looking for someone with experience Managing or Training Medical Sales Reps within Primary and Secondary care and experience working with ICB's and Formulary inclusion. This is a stand alone position where you will be responsible for all T&D for new recruits into the industry to experience in this field is imperative
About the Company
Our client is a leading UK-based provider of innovative diabetes care solutions, recognised for delivering high-quality, affordable blood glucose monitoring and related products. With a strong reputation for improving patient outcomes and supporting the NHS, the company partners closely with healthcare professionals across Primary Care, Secondary Care, Health Boards, and ICBs to ensure patients receive effective and accessible care.
About the Role
We are seeking a Medical Sales Team Training & Development Manager to lead the design and delivery of impactful training programmes that engage sales, customer care, and clinical teams. This role will oversee onboarding for new starters, ensure continuous professional development, and deliver a blend of face-to-face and online learning for a business focused on Primary and Secondary Care with blood glucose monitoring solutions.
The position requires close collaboration with cross-functional teams to equip employees with the knowledge and tools needed to communicate product value, manage objections, and drive business growth across the NHS. This includes supporting Primary and Secondary Care, Health Boards, and ICBs with formulary inclusion initiatives.
Key Responsibilities
* Lead the design and delivery of training content for new product launches, ensuring the LMS is updated with relevant learning materials.
* Oversee recruitment onboarding, including an 8-week induction programme, plus 60-day and 90-day reviews.
* Design and implement national training programmes aligned with organisational and clinical priorities.
* Plan and deliver company training events (approx. twice per year).
* Develop engaging training resources, including role-play scenarios, objection-handling activities, tutorial videos, and visual aids.
* Support market surveillance and customer feedback processes by creating training resources to address emerging needs.
* Administer internal quality and compliance programmes, including ongoing monitoring, troubleshooting, and reporting.
* Conduct regular field visits with the sales team across the UK, with significant travel required.
* Evaluate training effectiveness through performance metrics, feedback, and one-to-one coaching.
* Maintain and update the online LMS platform, monitoring engagement and compliance.
* Deliver training and support to external stakeholders, including clinical partners and international audiences.
* Drive professional development initiatives such as PDPs, mentorship, promotions, and role transitions.
Qualifications & Skills
* Degree in a science-related field or a people management qualification (e.g., CIPD) preferred.
* Strong knowledge of NHS structures, clinical pathways, and stakeholder challenges.
* Demonstrated experience engaging with Primary Care (GPs, Pharmacists, Nurses) and Secondary Care, with proven success in gaining formulary inclusion or supporting sales teams that do.
* Proven track record in customer support and/or training roles within Medical Sales to the NHS.
* Excellent communication, listening, and interpersonal skills with the ability to adapt to diverse audiences.
* Strong organisational skills, with the ability to manage time effectively, prioritise tasks, and deliver high-quality outcomes.
* Flexibility to travel extensively across the UK and collaborate effectively in a remote environment.