We’re looking for a hands-on and proactive Senior Implementation Team Lead to join our Implementation team based in Skerries. You’ll play a key role in leading successful onboarding experiences for Alkimii’s new customers. You’ll own implementations from end to end, support and mentor a growing team of Implementation Specialists, and help optimise how we deliver value at scale.
This is a hands-on leadership role: you’ll be actively delivering implementations while also helping shape our processes, tools, and customer journey.
You’ll be the go-to person for escalations, best practices, and team coordination — ensuring our standards remain high and our customers feel confident from day one.
What is Alkimii?
At Alkimii, we're on a mission to revolutionise how hospitality businesses manage People and Property Operations. Our platform offers a seamless and paperless workflow solution, a powerful team collaboration app, and immersive 360° real-time data views across organisations. Alkimii is the partner in enhancing productivity, fostering a thriving culture, and boosting the bottom line.
What you’ll be doing
Project Ownership & Customer Onboarding
* Manage and deliver implementation projects for key customers, from planning and rollout to training and handover
* Deliver engaging and practical training sessions, both remotely and onsite
* Troubleshoot onboarding issues with speed, empathy, and clarity
* Act as the primary point of contact during onboarding for strategic clients
Team Leadership & Support
* Act as a mentor and day-to-day coordinator for junior Implementation team members
* Provide support, guidance, and coaching on active projects and internal tools
* Lead knowledge-sharing sessions, identify skills gaps, and help onboard new team members
* Act as a first point of escalation for customer or project challenges
Process Improvement & Cross-Team Collaboration
* Collaborate closely with Sr Management to review and improve workflows and documentation
* Help shape scalable and repeatable onboarding processes
* Collect and share structured feedback from the field to help improve product and cross-team coordination
* Contribute to the development of internal playbooks, templates, and best practices
What we’re looking for
You’ll likely thrive in this role if you:
* Experience in SaaS implementations, onboarding or project delivery
* Are confident managing complex projects and leading customer calls and onsite visits across Ireland and the UK
* Have a clear, warm and professional communication style
* Enjoy helping others succeed — both customers and colleagues
* Are proactive, structured, and calm under pressure
* Have experience mentoring or coaching others within a team
* Understand the challenges of implementing HR and / or Property Operations Management systems
* Feel comfortable using tools like HubSpot and Microsoft Office Suite or similar
What can you expect from us
Full time competitive salary
???? Wellbeing programs, learning and growth opportunities
️ Flexible working week, because we take seriously the productivity and wellbeing of our team
️ 25 days vacation
Mileage and expenses
You will work on meaningful and challenging tasks in a relaxed yet supportive environment.
4,000 Employee Referral Program
Work in a beautiful building located on Skerries Harbour overlooking the pier! we get the best sunsets!
Quarterly team meet-ups
Clevercards - Employee Benefits -
All sounding good? Check out what your new commute might look like: https://goo.gl/maps/cf5LPcJmCBBPYZFR8
Before you apply, we feel it’s important that you know a bit more about us…
We:
· Enjoy being up early enough to see the sunrise
· Discipline ourselves with morning workouts
· Feed our curiosity with a good book
· Don’t take ourselves too seriously
· Constantly ask ourselves how we can make it easier for our customers
And some details we feel best describes our new addition to the Team…
You:
· Want to be part of something exciting
· Want to grow your professional network
· Are comfortable expressing your opinions
· Hold the door open for the person behind you
· Are bursting with creative ideas
· Know the difference between chess and checkers
· Want to be more than just another employee in a big firm
· Know the real reason some places offer pingpong tables and sleep pods…(we don’t by the way)
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