Role Responsibility
The Operational Office estate team provides exceptional customer service to our professional clients, KCC staff and members of the public that attend our estate. We are committed in providing a high standard of office facilities and environment to our staff, helping them have the right tools and space to be able to carry out their service for the Council.
Responsible for providing a professional front line reception service for the operational office estate, providing excellent service provision via meet and greet, telephone and emails.
Main duties and responsibilities:
1. Provide the first point of contact for the office, including professional clients, KCC staff and members of the public ensuring staff are advised of their visitors and collected in a timely manner providing a positive impression of the organisation.
2. Provide a professionally presented front of house service for the offices by checking and ensuring a clean and organised reception, meeting rooms and office floors within the office building.
3. Responsible for monitoring stock levels of tea, coffee and milk supplies within the designated areas of offices, ensuring they are stocked and replenished.
4. Ensure the office equipment is in working condition, and is replaced in a timely manner either through proactive inspection or customer notification.
5. Provide basic assistance with video conference issues and escalate any complex issues to IT.
6. Responsilble for the issue of visitor badges, enforcing security procedures, acting as the nominated fire evacuation roll call representative, providing assistance/escalation for emergencies or security incidents.
7. Schedule and manage appointments of conference/meeting rooms, whether through phone calls or online systems. Responsible for coordinating schedules, update calendars, and notify relevant staff members of upcoming appointments or changes.
8. As required conduct basic administrative tasks, such as data entry, filing documents, photocopying, maintaining records or databases and producing office related signage. Helping to support the day-to-day operational activity of the office.
9. Responsible for delivering a customer centric approach and displaying customer focused, professional and empathetic behaviour. Provide excellent service putting the customer at the heart of every aspect of the work.
10. Responsible for stimulating an environment for innovation with opportunities to plan new interventions that will drive innovation, proactively embracing new ways of working. Consistently looking at the current way of working to see how this can be improved.
Our Offer
1. Full induction
2. Training and development opportunities
3. Annual leave allowance of 28 (plus bank holidays and an extra day off at Christmas)
4. Excellent local government pension scheme
5. Opportunities to develop in your career
This post is considered by KCC to be a customer-facing position. The Council therefore has a statutory duty under Part 7 of the Immigration Act (2016) to ensure that post holders have a command of spoken English/Welsh sufficient for the effective performance of the job requirements. The appropriate standards are set out in the Job Description/Person Specification.