Do you have experience of tailor-making holidays to India, Sri Lanka, Indonesia and other Southeast Asian countries? We are excited to be working with a well-established, family-owned tour operator who deliver high levels of service, delivering bespoke itineraries based on personal experiences. They are recruiting for an experienced, passionate and self-motivated Travel Expert to join their successful team.
Job Description:
* Designing high quality, tailor-made itineraries for a wide range of travellers
* Converting warm sales leads via email and telephone
* As a Travel expert you will be responsible for the full sales process including planning, costing, refining and confirming itineraries, through to post-travel communications
* You will be required to present high quality travel itineraries that are specifically customised to the client's unique requirements
* Delivery of exceptional client service at all stages of the sales process
* Dealing with enquiries by telephone and email
* Identifying and meeting customers' needs by providing exceptional customer service at all times
* Confirm bookings and invoice the customer
* Processing bookings, finalising tours to ensure everything is in place
* Follow up on feedback post-trip
* Maintain customer records
* Support website maintenance & development to ensure our products are marketed professionally and effectively
* Support social media campaigns to promote offers, generate customer engagement and sales leads
* Assist with development of tours, coordinating with overseas suppliers and UK organisations
* Participate in promotional events and activities
* Effectively perform administrative duties
* Willingness to participate in training appropriate to own development
About you:
* You will be a dynamic individual with a can-do attitude and passion for travel. Happy working independently whilst also contributing to the team. You will have past experience of selling the Indian Subcontinent/Indian Ocean within Tour Operations
* Excellent knowledge of Microsoft Office software (Word, Excel and Outlook).
* Attention to detail is vital, as is the ability to follow through with all aspects of the holiday arrangements once a sale is confirmed.
* Applicants must have a track record of exceptional sales performance within a tour operator environment.
The Package:
* Competitive salary depending on experience
* Sales related and company wide bonus scheme
* Normal office hours - no weekends
* Friendly working environment
* Company events
* Opportunities to travel overseas
Interested?
Please follow the instructions to apply and attach your CV; this vacancy is being managed by Gemma Thelwell on (phone number removed) (url removed)