Job Description
We’re currently recruiting on behalf of a growing and well-established business for an experienced Internal Sales Administrator to join their commercial team on a part-time basis.
This is an excellent opportunity for someone who enjoys a varied sales support role, thrives in a busy environment, and takes pride in delivering a high level of customer service. The company offers a supportive working environment, flexibility around hours, and the chance to become a key part of a collaborative team.
Working closely with the wider sales team, you’ll play an important role in supporting day-to-day sales operations, managing customer enquiries, processing orders, and ensuring customers receive a professional and efficient service throughout.
Key Responsibilities
Customer Support & Account Management
* Acting as a first point of contact for customer enquiries via phone and email
* Building and maintaining strong customer relationships
* Supporting customer engagement activities and assisting with new business opportunities
* Ensuring customer records and account information are kept fully up to date
Sales Administration & Coordination
* Producing customer quotations in line with company pricing structures
* Following up quotations and outstanding enquiries to maximise sales opportunities
* Providing administrative support to the sales team
* Escalating more complex customer or sales issues where required
Order Processing
* Processing customer orders accurately using the company ERP system
* Maintaining accurate sales and order documentation
* Liaising with internal departments regarding order progress and delivery updates
* Updating product, pricing, and customer information within internal systems
Reporting & Team Support
* Assisting with sales reporting and related administration
* Working collaboratively across sales, operations, and customer service teams
* Supporting continuous improvements to internal processes and customer experience standards
Candidate Requirements
Essential
* Previous experience within a sales support, customer service, or administration role
* Strong communication and interpersonal skills
* Good working knowledge of Microsoft Office and ERP/CRM systems
* Excellent organisational skills and attention to detail
* Ability to manage multiple tasks effectively within a fast-paced environment
Desirable
* Experience within manufacturing, engineering, technical, or distribution sectors
* Knowledge of quotation management and sales order processing
* Experience producing basic sales reports and handling sales data
Personal Attributes
* Self-motivated and proactive approach
* Reliable, professional, and team-oriented
* Confident communicator with a customer-focused mindset
* Enthusiastic about providing excellent service and supporting business growth