Business Analyst - Digital Transformation - Liverpool (Hybrid - 2 days a week on-site) - £50,000 - £70,000 + Great bens Ever wanted to be right at the heart of digital transformation - turning messy, high-stakes problems into products and services that actually land? I'm hiring a Product-leaning BA who loves discovery, thrives in ambiguity, and can take a challenge from "we're not sure what we need" to clear outcomes, a prioritised backlog, and delivery-ready stories. This is not a "write tickets and disappear" BA role. You'll be in the room shaping direction, facilitating workshops, and partnering with designers + engineers to build genuinely valuable digital services. What you'll be doing.. Running/leading discovery: defining problems, user needs, and outcomes Translating complexity into user stories, acceptance criteria, flows & impacts Working with Product/Design/Engineering to shape options and priorities Supporting delivery through refinement, planning, and continuous improvement Bringing a consultancy mindset: clear comms, pragmatic docs, strong stakeholder craft You'll be a great fit if you Have BA experience on digital / software-enabled products Think in outcomes, not outputs (product mindset) Are confident in Agile or hybrid environments Love getting close to users + stakeholders, and turning insight into action Extra points for Consultancy background Product exposure: discovery, MVP shaping, prioritisation GDS experience across discovery/alpha/beta/live services Why this one's exciting.. You'll be joining a team that values being Curious, Driven, Collaborative, Brave and Innovative - and you'll be trusted to make things happen, not just document them Sound interesting? If so, please apply to hear more!