Have you led an end-to-end SaaS and/or CRM implementation, working closely with vendors to validate configurations and deliver outstanding results?
The Football Association (The FA) is making significant investments in its digital capabilities to drive new propositions, solve business challenges, and provide a platform for future growth. As we transform our digital products and platforms, we are looking for an experienced QA leader who can oversee testing across complex implementations, integrations, and multi-team environments.
We are looking for someone with proven implementation experience to join our Commercial Marketing Enablers (CME) programme to own the quality assurance strategy for new CRM and MarTech products, ensuring seamless integration, robust data flows, and consistently reliable delivery.
You will lead both onshore and offshore testing teams, while working closely with implementation partners across SaaS platforms to validate configurations, manage quality risks, and ensure end-to-end solutions meet both business and technical expectations.
What you will be doing: