About the Role
Are you looking to take the next step in your payroll career in a role where precision, service and collaboration are genuinely valued? As a Payroll Administrator, you’ll be instrumental in making sure that colleagues and store partners are paid correctly and on time while consistently delivering excellent customer service. You’ll act as a key point of contact for a broad range of payroll queries from our retail stores, store partners, and support office teams.
Responsibilities
* Handle day‑to‑day payroll administration, including processing a wide range of payroll changes.
* Answer queries via phone, email, internal systems and the ServiceNow portal, managing them professionally, accurately and in line with agreed Service Level Agreements.
* Ensure compliance with statutory obligations and internal policies, administer statutory and family‑friendly payments, focusing on accuracy and attention to detail.
* Work closely with Payroll Analytics, People Services, Pensions and other internal teams to identify and resolve payroll alerts and errors within SuccessFactors.
* Calculate overpayments and support recovery activity in line with policy, maintaining clear audit trails and ensuring data is handled securely in line with data protection legislation.
Qualifications
* Experience in payroll administration.
* Strong Excel skills.
* Excellent organisational skills and a focus on providing a high level of quality customer service.
* Ability to work to deadlines, adapt to changing workloads, and balance multiple priorities in a fast‑paced environment.
* Excellent attention to detail and communication skills.
Next Steps
If you enjoy solving problems and take pride in delivering accurate work that positively impacts colleagues across the business, this could be a great next step for you. This role closes on 15th May 2026, so don’t delay your application – we’d love to hear from you.
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