Overview
Rail Enforcement Manager (SN / GX) - Brighton
Purpose of role: To provide strong, leadership and direction across the GTR Rail Enforcement team, delivering high standards, efficiency and innovation whilst role modelling GTR's values and behaviours. Responsible for building and maintaining a culture where our rail enforcement, revenue protection and safety priorities are at the heart of all decision making, and our colleagues are engaged and feel valued. Ensure that Rail Safety Accredited Rail Enforcement Officers (REOs) are deployed where their impact will influence customer and colleague confidence, deterring crime and antisocial behaviour across the GTR network. Promote a strong culture of customer service and support within the REO team. Working across (Southern and Gatwick Express), and by working collaboratively with Rail Enforcement colleagues in the other GTR brands, this role is also responsible for supporting the delivery of GTR's antisocial behaviour and workplace violence strategy, and GTR's revenue protection strategy, aiming for continuous improvement in low level crime reduction and customer and colleague confidence. The Rail Enforcement Manager must lead, coach and support their team to deliver objectives and meet targets that align with the overall GTR strategy to deliver brilliant basics, win more customers, work smarter and spend wisely.
Responsibilities
* Lead the Rail Enforcement team to deliver targeted tactical activities in support of our Antisocial Behaviour and Workplace Violence strategy, continually monitoring team performance against agreed performance measures and success criteria, ensuring delivery plans remain agile and on track.
* Comply with the Rail Safety Accreditation Standards.
* Foster a culture of ownership and empowerment across the Rail Enforcement team, ensuring that all staff feel valued and possess the skills required to identify crime and antisocial behaviour, take proportional and appropriate action where necessary, and keep the railway safe.
Qualifications
* Seniority level: Mid-Senior level
* Employment type: Full-time
* Job function: Other
* Industries: Technology, Information and Internet
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