Junior Salesforce Administrator
Apply locations Manchester - Bonded Warehouse | Time type: Full time | Posted on: Posted 12 Days Ago | Job requisition id: R1100384
Part of dentsu, dentsu International is a global leader specialising in Sales, Marketing, Customer Experience, and Retention, enabling clients to keep "winning" while ensuring customer growth and experience are prioritized.
Job Description:
* Providing Tier 1 support to Salesforce global user base.
* Supporting user queries about new functionalities launched monthly by the development team.
* Managing user and license management, including setup/deactivation, roles, profiles, permissions, public groups, OWD, sharing settings.
* Handling data migrations and data loading requests for Salesforce.
* Troubleshooting and resolving user issues promptly, managing projects following agile best practices.
* Executing configuration changes such as flows, assignment rules, approval processes, fields, page layouts, record types, dashboards, and reports.
* Establishing best practices, maintaining documentation, and suggesting improvements.
* Monitoring system performance and troubleshooting operational issues.
* Staying current with Salesforce releases, features, and best practices.
* Supporting the implementation of new features, applications, and third-party integrations.
* Maintaining comprehensive documentation of Salesforce configurations and processes.
Requirements:
* Some exposure to being a Salesforce Administrator.
* Experience working in a Scrum/Agile environment.
* Creative problem-solving skills and drive to succeed.
* Excellent negotiation, customer service, interpersonal, and communication skills.
* Strong analytical, planning, and organizational skills.
* Self-motivated, able to work autonomously and within a team.
* Positive, empathetic, and professional demeanor.
* Experience with Lightning and Salesforce App development.
* Experience with creation and management of Flows.
About dentsu:
We take a people-centred approach to business transformation, using insights to connect brand, content, commerce, and experience. Headquartered in Tokyo, Japan, with 65,000 employees across four regions, we combine Japanese innovation with a global perspective to drive growth and societal impact.
We are committed to diversity, equity, and inclusion, aiming to build a fairer society where everyone can thrive.
Our benefits include:
* 25 days’ holiday plus your birthday off.
* 2 paid volunteering days, 3 wellness days annually.
* Pension contributions, private healthcare, income protection, critical illness cover, and more.
* Flexible hybrid working schedule.
We embrace diversity and inclusion, welcoming applications from all backgrounds and providing accommodations during the recruitment process.
Location: Manchester - Bonded Warehouse
Brand: Global Functions
Time Type: Full time
Contract Type: Permanent
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