Pet Claims Handler
We are seeking an experienced Pet Claims Handler to join our dynamic team. In this role, you will be responsible for processing pet insurance claims, supporting our clients through the claims journey, and ensuring a high standard of customer service.
1. To provide a market leading standard of customer service.
2. To treat customers fairly in line with FCA requirements.
3. To understand general insurance procedures and take the appropriate action required.
4. To adapt to varying levels of work volumes and be able to work effectively under pressure.
5. To demonstrate resilience by maintaining drive and enthusiasm when faced with setbacks.
6. Assist in compiling both statistics and spreadsheets for the purpose of MI.
7. To empathise with customers following a pet injury/illness.
8. To maximise the profit of the business through effective call handling and working to agreed KPIs and performance targets.
9. To work flexibly between to support the business needs.
10. To successfully handle difficult and contentious calls with customers; this includes being the first point of call when customers wish to raise complaints and to discuss their desired outcome. This is to ensure we are handling calls effectively, managing complaints fairly and within regulatory guidelines.
11. To identify fraudulent claims/ claimants and to refer to the Team Leader, Tech...