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Site Reliability Engineering are responsible for delivering continuous improvement, automation and self-service offerings to operational teams across Bank EMEA and Securities International.
MAIN PURPOSE OF THE ROLE
1. Responsible for the reliability and efficiency of infrastructure through the delivery of common, repeatable tools and processes that greatly reduce the amount of toil operations must perform
2. Member of L3 Engineering team providing subject matter expertise and ultimate escalation
KEY RESPONSIBILITIES
Primary:
3. Develop software to make infrastructure services self-managing and self-service
4. Deliver continuous service improvement by developing Infrastructure as Code
5. Eliminate manual, repetitive, automatable, tactical tasks that are devoid from value
6. Improve system performance, make effective use of resources, distribute load and reduce latency
7. Identify SLO’s (Service Level Objectives) to meet availability and latency objectives
8. Develop pro-active monitoring solutions that alert on symptoms and not just on outages
9. Perform detailed root cause analysis (RCA’s) on incidents and outages to prevent future
10. Partner with development teams to improve services via rigorous testing and release procedures
11. Identify technical debt and partner with application teams to build remediation plans
12. Develop standard operational procedures and produce effective documentation
13. Analyse workloads and devise suitable cloud migration strategies where appropriate
14. Ensure all project / investment workloads are delivered according to plans and budget defined
15. Liaise with Infrastructure Control and IT Risk teams to satisfy internal and external audit requests
16. Deputise for team lead when required to do so and act-up accordingly
17. Identify cost saving and optimisation opportunities across the group
18. Build strong working relationships across the organisation
19. Adhere to the core values of the bank
Secondary:
20. Perform daily health and compliance checks for all systems as required
21. Ensure all systems are backed up successfully and any issues are promptly resolved
22. Validate monitoring alerts and batch job failures are detected promptly and satisfactorily resolved
23. Ensure sufficient capacity is available to accommodate drive growth
24. Respond to emails sent to the team distribution list / mailboxes in a timely manner
25. Handle incidents and requests with efficiency and a “customer first” mindset
26. Maintain infrastructure in a highly available, reliable, secure and performant manner
27. General Server / Database / Virtualisation Administration maintenance activities
28. Provide technical support to application support and development teams
29. Provide consultancy to application support and development teams
30. Take part in On-Call & weekend work rotation; triaging and addressing production issues as they arise
SKILLS AND EXPERIENCE
Essential:
31. Exceptional skills in Microsoft Windows Server internals and related technologies
32. Excellent skills in managing and maintaining Active Directory, DHCP, DNS, LDAP and Kerberos
33. Extensive experience in hardware performance monitoring and tuning complex low latency systems.
34. Agile, Site Reliability Engineering (SRE) and DevOps Principles and practices
35. Exceptional knowledge of scripting and programming languages such as PowerShell, Python and C#
36. Fluent in Backup and Recovery processes and procedures
37. Advanced knowledge of Clustering, High-Availability, Replication and Disaster Recovery techniques
38. Ability to tune Network, Storage, Server and Virtualisation layers for optimal performance and reliability
39. Excellent Performance Tuning skills, in-depth knowledge of system internals, performance counters and performance measurement and analysis tools.
40. Ability to interpret and implement CIS security hardening recommendations in a controlled manner
41. Acute awareness of Security and Auditing requirements in a regulated environment
42. “Infrastructure as Code” Principles and practices.
43. “Continuous Integration (CI) and Continuous Development (CD)” Principles and practices
44. Git, Ansible, Terraform and TeamCity
45. Serena Deployment Automation (SDA) and Jenkins
Highly Desirable:
46. Experience on writing, managing plays/playbooks on AWX / Ansible Tower
47. Advance working knowledge of Kubernetes and Docker container orchestration
48. Microsoft SQL Server, Oracle, Sybase ASE, MongoDB and Snowflake
49. IBM Tivoli / Netcool
50. Nutanix HCI and VMWare ESX
51. Networking Protocols (TCP/IP, DNS, DHCP, VLAN’s)
52. RHEL, Oracle Linux, Oracle Solaris and related technologies
53. Cloud computing - IaaS, PaaS and SaaS offerings across Azure, AWS, GCP and Oracle
54. Knowledge of data security governance and regulations such as GDPR and SOX
Desirable:
55. Dell EMC PowerStore (SAN) and Isilon (NAS)
56. Rubrik, EMC Networker, Data Domain and IBM Tivoli Storage Manager
57. CyberArk
58. Splunk
59. Qualys
60. Cisco Tetration
61. ServiceNow
62. JIRA and Confluence
PERSONAL REQUIREMENTS
63. Excellent communication and interpersonal skills
64. Ability to handle pressure during outages and systematically resolve issues
65. Excellent problem-solving skills
66. Results driven, with a strong sense of accountability
67. A proactive, motivated approach
68. The ability to operate with urgency and prioritise work accordingly
69. A structured and logical approach to work
70. Attention to detail and accuracy
71. Ability to perform well in a pressurised environment
72. Ability to manage constructive conflict effectively
73. The ability to manage large workloads and tight deadlines
74. Able to communicate complex technical concepts to non-technical persons at all levels
We are open to considering flexible working requests in line with organisational requirements.
MUFG is committed to embracing diversity and building an inclusive culture where all employees are valued, respected and their opinions count. We support the principles of equality, diversity and inclusion in recruitment and employment, and oppose all forms of discrimination on the grounds of age, sex, gender, sexual orientation, disability, pregnancy and maternity, race, gender reassignment, religion or belief and marriage or civil partnership.
We make our recruitment decisions in a non-discriminatory manner in accordance with our commitment to identifying the right skills for the right role and our obligations under the law.