Night Manager
Salary of £32,000 per annum
40 hour contract
At Heartwood Collection, were on the lookout for meticulous and thorough individuals to join our team as a Night Manager
The George & Dragon is a historic inn located in Marlows bustling town centre. The refurbishment will see its 17 rooms transformed into boutique bedrooms that reflect the towns history and location on the River Thames. They will be infused with Heartwoods signature warm, welcoming style with 200 internal covers in the spacious bar and dining room and a further 50 external covers.
As a Night Manager at Heartwood Collection, you'll ensure the safety and well-being of our guests during overnight stays and maintain the smooth operation of the property outside key trading hours. Youll be responsible for delivering exceptional guest care while ensuring that health and safety standards are met. Also be responsbole for the cleaniness of the public areas.
Key Responsibilities:
* Handle late guest check-ins, early check-outs, and room allocations/ upgrades through the Property Management System (PMS)
* Perform night audits, including fire, health and safety, security, and compliance checks; collaborate and hand over with the Management Team
* Ensure breakfast service preparation is completed and provide a thorough shift handover
* Manage cleaning duties and oversee property cleanliness and standards
* Evacuate the property in case of fire alarm activation, following company procedures
What we offer:
* Access to the Employee Assistance Program with Hospitality Action
* Instant pay access through EarlyPay
* Enhanced Maternity & Paternity leave
* Up to £1,500 Referral Bonus
* 50% off food at any Heartwood Inns or Brasserie Blanc, plus a 20% discount for family and friends
* A birthday gift and Long Service Recognition
* Discounts on hundreds of retailers and experiences via Reward Gateway
* Cycle to Work Scheme
About You:
* Youre responsible, reliable, and have a keen eye for details
* Well-organised and able to work with systems and communicate effectively
* Have the ability to work alone and solve problems independently
* 1-2 years experience as a Night Manager in a hotel or hospitality setting
At Heartwood Collection, were excited about the future. With over 40 locations now and plans to expand to more than 60 by 2027, including over 500 bedrooms, theres never been a better time to join us. Were committed to growing our team with progression opportunities across our estate.
Join us and be part of a community thats warm, genuine, and full of life.
Please note, we cannot take applications from overseas or that require sponsorship
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