Experience Advisor
Overview
Are you ready to be part of something truly
special?
Following a successful first year of trading,
Unity Holidays continues to build on strong foundations to deliver an
industry-leading experience.
At Unity Holidays, we are committed to
recruiting people who are passionate about delivering outstanding service and
who thrive as part of a collaborative, high-performing team.
We believe that exceptional guest experiences
start with exceptional people. That’s why we invest in our teams, set high
standards, and create an environment where our core value of Togetherness
truly shines.
If you’re ready to unlock your potential,
you’re in the right place. We’ll support your Growth through training,
confidence-building and continuous learning – and we’ll always celebrate a job
well done.
About You:
We’re looking for someone
who:
* Thrives
in a front-facing role and is passionate about creating lasting memories.
* Is a
natural problem-solver who can remain calm under pressure. Is driven,
excited and motivated by sales targets.
* Is
used to working with systems and Microsoft packages.
* Has
excellent communication skills and a friendly, approachable manner.
* Is
organised and does what they say they are going to do.
* Enjoys
being part of a close-knit team and is willing to roll up their sleeves to
get the job done.
Previous reception, sales or
customer service experience is an advantage, but what truly matters is your
attitude and commitment to delivering exceptional service to our owners and
holidaying guests.
Essential Requirements:
As a member of our
Experience Team, you’ll be a primary point of contact for all of our visitors
and be seen as the face of the park.
This role requires
exceptional communication skills and a problem-solving attitude, as you’ll be
empowered to take ownership of each and every interaction, whether a holiday
sale, general enquiry or a problem that needs resolving.
You’ll need to be motivated
and will thrive when you are meeting stretching sales targets.
You’ll be communicating in
person, over the telephone and via e-mail and in every case, a smile and
willingness to help will be crucial.
A genuine passion for
helping others and an ability to deliver an outstanding service will create the
perfect environment where everyone, including yourself and your colleagues,
will feel cared for and part of a team.
Key Responsibilities:
* Welcoming
owners and guests with warmth and professionalism.
* Handling
enquiries and reservations, both in person, over the phone and on e-mail.
* To
provide a seamless and enjoyable holiday booking experience.
* Assisting
with check-ins and check-outs.
* Resolving
any issues or concerns promptly and effectively.
* Collaborating
with team members to deliver seamless service.
* Keeping
the reception area organised and presentable.
* Supporting
park operations and contributing to the overall guest experience.
Hours of Work:
Our parks are busiest at the
weekends, so we’ll need you to be flexible and be available for work at least
one day at the weekend.
What We Offer
* A supportive team environment
in a beautiful resort location
* 25%
off Food & Drink for you, your friends & family and 50% when on
shift.
·
Team
recognition schemes including our monthly and annual “Unity Champion”
awards.
·
Holiday
discounts across all Unity Holidays parks.
·
Free
use of leisure facilities such as our pools & gym.
·
Employee
Assistance programme providing support on financial, health & legal
matters.
·
Opportunities for
career progression within a fresh and growing company.
·
Training
and development opportunities that are delivered by both internal and
external trainers to ensure you always get the best.
·
Coming in April
2026 - Stream. A broad financial wellbeing platform that includes
access to UK wide discounts and access to your wages early.
About Unity Holidays
Unity Holidays is the UK’s newest holiday park
operator, with parks in Lincolnshire, Somerset and Yorkshire and we are focused
on delivering first-class experiences in outstanding locations.
We pride ourselves on high standards, strong
teamwork and creating environments where our team members feel supported,
valued and proud of the work they do.
Ready to Take the Next Step?
If you’re ready to start your journey with
Unity Holidays, we’d love to hear from you.
Please note that this vacancy may close at any time once
sufficient applications have been received.