With a rich heritage and a new name, TGJones is the fresh face of a much-loved and trusted British brand. Our roots lie in WHSmith, where we’ve proudly supported the high street retail estate for generations. Now, under the ownership of specialist retail investors, Modella Capital, we’re entering an exciting new chapter with bold ambitions to become ‘Your Hub of the High Street’.
About the role
As a Post Office Counter Clerk, you’ll provide exceptional customer service to connect people across miles and time, to organise travel money and documents, and to take care of bills and banking. We want our customers and colleagues to be proud they’re sharing their journeys with us. Key responsibilities include:
* Delivering exceptional customer service to all customers
* Managing queues and ensuring quick and simple access to services
* Meeting high standards of governance and attention to detail
* Supporting colleagues as part of a team
About you
* A passion for delivering excellent customer experiences
* Confidence in team communication
* Motivation to achieve high standards and results
* Adaptability to meet company requirements and goals
About us
Joining TGJones means becoming part of a company that values its people as its greatest asset. We invest in development, foster an inclusive and collaborative culture, and encourage ideas. Whether you’re starting your career or seeking growth opportunities, TGJones offers a welcoming environment and real chances to develop, all within a company that genuinely cares.
Our store colleagues benefit from in-store discounts, third-party discounts, employee assistance programmes, flexible shifts, a company pension, and more!
At TGJones, we’re committed to creating an inclusive workplace where everyone can be themselves. We welcome applicants regardless of background, age, disability, gender, race, religion, or sexual orientation. If you need adjustments during the application process, let our Talent Acquisition team know—we’re happy to assist!
Notes for this role within branch:
Applicants must be +18 due to service nature.
Must be confident in counting high quantities of cash accurately and quickly.
Handling paper documentation and legal documents requires accuracy to prevent customer issues and fines; GDPR compliance is essential.
This contract is for 12 hours per week, with a minimum of 3 days, including Saturdays. There is potential for overtime and travel to other branches (expenses paid).
Overtime hours may increase in the future. Previously, this was a 30-hour position, but currently, it is branch-specific. Strong performance may lead to increased hours and responsibilities.
Applicants should be resilient, as the role can involve high stress and challenging customer interactions. Pride in your work and teamwork is essential, even on difficult days.
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