Account Manager – Financial Services
Kettering - Office based
Hours - Monday to Friday 09:00-17:30
Salary - £28,000 + bonus and benefits
Are you an experienced Account Manager or Credit/Collections professional looking for a role where relationship-building, problem-solving, and strategic thinking truly matter?
This is a fantastic opportunity to join a well-established organisation with a national presence, supporting franchise partners and field management teams across the UK.
We're looking for a confident communicator who can take ownership of a large receivables portfolio, strengthen customer relationships, and play a key role in reducing delinquency and losses. If you enjoy variety, autonomy, and working with a mix of finance and field-based teams, this could be your ideal next step.
The Role
In this fast-paced and varied position, you will:
Manage a national receivables portfolio
* Work closely with franchisees and field management to control delinquency and minimise losses
* Resolve customer arrears and retention issues through proactive communication
* Conduct debtor-direct calling and negotiate realistic repayment plans
* Track and report on accounts, trends, and risk levels
* Recommend and support legal action when required
* Manage skip accounts, repossessions, and write-off submissions
* Provide guidance on credit sales, collections processes, and account management best practice
Support the growth of the credit business
* Build strong relationships with regional sales teams and franchise networks
* Promote credit programmes, products, and benefits
* Train and support field personnel on credit processes
* Attend regional meetings and accompany field managers when needed
* Review compliance with internal programmes and credit approval processes
Drive planning and performance improvements
* Analyse portfolio activity and create monthly action plans
* Produce weekly forecasts for management
* Develop reporting and presentations for field meetings
* Monitor performance trends and identify improvement opportunities
* Contribute to continuous improvement initiatives across the department
About You
You will thrive in this role if you are:
* Experienced in collections, receivables management, or financial services (2–4 years ideal)
* Confident communicating with customers, franchisees, and field-based staff
* Professional, organised, and able to manage a varied workload independently
* Skilled in MS Office and comfortable learning internal systems
* Flexible, adaptable, and motivated by solving problems and improving processes
* A strong communicator with excellent telephone and written skills
* Personable, positive, and able to build rapport quickly
GCSE-level education (or equivalent) is required.
Why Apply?
This role offers:
* A mix of customer contact, credit management, and relationship-building
* The chance to work closely with regional teams across the UK
* Autonomy and responsibility within a supportive team
* Opportunities to shape processes and help improve performance nationally
* A company culture that values quality, customer focus, continuous improvement, and teamwork
If you’re ready to join a collaborative, high-performing team where you can make a real impact, we’d love to hear from you. Apply today to find out more.
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