Service Desk Analyst
Bristol/Hybrid
What it's like to work at Landmark:
At Landmark, you'll find a friendly, dynamic, and supportive team that values bold ideas, big dreams, and active curiosity. We foster a culture of innovation, encouraging everyone to contribute to the development and direction of our products and services, while continuously seeking new and efficient ways to work.
Collaboration and sociability are at the heart of what we do, and we take pride in coming together to achieve great things.
We offer a range of benefits to support your well-being and career growth, including:
1. Competitive Salary
2. Generous Holiday Allowance: 25 days' holiday plus bank holidays, with the option of adding up to 5 additional unpaid leave days per year
3. Annual Lifestyle Allowance: £300 to spend on an activity of your choice
4. Pension Scheme: Matched up to 6% for the first 3 years, and up to 10% thereafter
5. Private Health Insurance: Provided by Vitality
6. Group Income Protection Scheme
7. Charitable Fundraising: Matched funding for your efforts
8. Cycle to Work and Gym Flex Schemes
9. Internal Coaching and Mentoring: Available throughout your time with us
10. Training and Career Progression: A strong focus on your development
11. Family-Friendly Policies
Join us at Landmark and be part of a team that supports your ambitions and growth, both personally and professionally.
The Opportunity
We are looking for a skilled Service Desk Analyst to work as part of a team to support a range of systems within the Landmark Information Group. You will be responsible for managing multiple concurrent tasks with varying technologies in an exciting competitive environment, with exposure of systems that are a mix of on premise and cloud as well as our End User Estate.
The role will involve:
12. Being the first point of contact for IT support activities for our internal customers
13. Managing and prioritising your workload via our ITSM Tools
14. Keeping your customers updated via all communication methods to manage expectations
15. Supporting the wider IT Department ensuring the smooth function of our systems and processes
16. Onboarding new people to the company (hardware and account provision)
17. Ensure that all requests logged contain detailed information regarding the issue/request, along with troubleshooting steps
18. Ensuring our EUC compliance levels meet our high standards
19. Keeping our Asset management system UpToDate
20. Keeping all knowledge base support documentation up to date
21. Occasional Visits to other offices located in the United Kingdom to provide physical support
About You
To be considered for the role you will need to have:-
22. ITIL V4 Foundation or previous Service/Support Desk experience
23. Exposure to Microsoft 365 Admin Centre, AD
24. Good customer service skills
25. Self-motivated
26. Excellent time management & request\ticket management
27. Strong technical support skills and experience
28. Excellent communication skills with the ability to communicate technically at all levels