Job Description
Resident Experience Manager – New commissioning Care Home
Full Time - 40 hours per week
Location - Wincanton - Somerset
Salary - Up to £40,000 depending on experience + excellent benefits
Role Overview
As the Sales Manager, you will be the driving force behind the care home’s occupancy and reputation. You’ll take full ownership of the customer journey—from initial enquiry to move-in—ensuring a seamless, warm, and professional experience. Your role will also involve leading local marketing efforts, managing community engagement, and maintaining the home’s high standards of presentation and customer service.
Key Responsibilities
Sales & Customer Journey
* Take ownership of all potential customer interactions including walk-ins, phone enquiries, data capture, and follow-ups.
* Lead all sales negotiations and conduct professional, engaging show rounds.
* Ensure all enquiries are handled promptly and professionally, including out-of-hours support via a trained staff rota.
* Complete daily walk rounds and “first impressions” checklists to ensure the home is always presented to the highest standards.
* Deliver exceptional show rounds, showcasing the home’s facilities and care offering.
Marketing & Community En...