Principal - eCOA Consulting Services - Multiple Locations, Hybrid/Home-based
Reading, United Kingdom | Full time | Hybrid | R1528846
This opportunity is available in multiple locations across Europe (within the European Union and the United Kingdom). Please don’t hesitate to apply even if you don’t see your preferred location listed. The role can be hybrid or fully home‑based. Please submit your CV in English.
Principal, COA Implementation, Patient Centered Solutions
The Patient Centered Solutions (PCS) team at IQVIA partners with life sciences clients to embed the patient voice across clinical development through scientifically rigorous, patient‑focused solutions. Within PCS, the PCS‑Implementation (PCS‑I) team specializes in the design, delivery, and oversight of eCOA and patient experience data (PED) collection in clinical trials, ensuring high‑quality execution at scale.
Our PCS-I enhanced eCOA services include robust eCOA or digital design, UAT, training, and analytical insights / monitoring of PED within a clinical study. Our approaches are rooted in behavioral science, clinical expertise, and technology to uniquely address common pitfalls in PED / eCOA data collection. This fast‑growing team is seeking highly motivated individuals to help build our business, meet client demands, and re‑imagine how the pharma industry engages with patients.
Responsibilities
A Principal in the PCS‑Implementation (PCS‑I) team is a senior client‑facing leader responsible for both driving commercial growth and leading high‑quality delivery of eCOA implementation services in clinical studies. This role owns the end‑to‑end lifecycle of PCS‑I engagements—from opportunity identification and proposal development through study‑level execution—while shaping the strategic direction, scalability, and commercial success of the PCS‑I offering alongside other Principals and business leadership. Principals provide senior oversight to delivery teams, act as trusted advisors to clients, and play a key role in growing and evolving the PCS‑I business. It is essential that Principals are able to undertake the following client focused activities:
Develop and deliver insightful, value-added solutions that address complex client issues related to eCOA implementation and patient experience data (PED) quality.
Lead and grow a portfolio of PCS‑I business by identifying, shaping, and converting client opportunities in partnership with internal stakeholders.
Build and leverage strong internal relationships across IQVIA to generate pipeline and support cross‑functional selling and delivery.
Serve as a senior representative for PCS‑I, participating directly in client discussions, bid defenses, and proposal responses (including scoping and pricing).
Articulate the differentiated value of PCS‑I services by applying a critical and informed perspective on the eCOA ecosystem, including vendor models, implementation trade‑offs, and common industry pitfalls.
Oversee PCS‑I delivery teams who execute eCOA implementation projects.
Leverage business experience and acumen in identifying strategic alternatives and project approach to client questions and to elevate our capabilities to deliver world‑class solutions for clients.
Provide direction, advice and intellectual leadership to clients and delivery teams.
Contribute to PCS services portfolio evolution and selected thought leadership initiatives.
Identify opportunities for expansion of PCS service offerings, internal and external to IQVIA.
In addition to the client-focused activities a Principal is also expected to contribute and lead towards the continued growth of the practice and support the development of the team. It is important that Principals:
Help shape the PCS‑I team’s methodology and approaches for client engagements.
Support development of PCS‑I team and global collaboration within IQVIA.
Take initiative to create efficiency in delivery and operations.
Lead ad hoc work streams on critical people-related issues such as recruitment, learning and development.
Train and mentor 3-4 junior team members in both project management skills as well as content area knowledge in patient engagement and experience.
Required Minimum Education and Experience
An advanced degree in a relevant discipline e.g., biological sciences, public health, epidemiology, psychology, sociology, health economics.
Strong hands‑on experience with eCOA implementation, eCOA platform ecosystems, or adjacent COA science and strategy roles, with the ability to critically assess and advise on eCOA approaches.
At least 8 years of experience in pharmaceutical and/or healthcare consulting with evidence of career progression.
A track record of meeting or exceeding sales targets, managing client/project revenue, leadership and people development.
Ability to rapidly understand new scientific content and to engage meaningfully with clients and project teams.
Well-developed written and verbal communication skills including presentations, chairing meetings, external conference presentations, workshop facilitation, business and report writing.
An entrepreneurial nature and interest in developing new client offerings and solutions and in building the capability to deliver the same.
Fluent conversational and business English (written and oral); additional languages an advantage.
Right to work in the recruiting country.
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