Brokerage Coordinator
We are looking for a highly organised and customer-focused Brokerage Coordinator to join our growing team. This is an exciting opportunity for someone with strong administrative, communication, and problem-solving skills who thrives in a fast-paced environment.
You will play a key role in supporting customers, suppliers, and internal teams while ensuring services are delivered efficiently and accurately.
Key Responsibilities
* Respond professionally and promptly to all customer, partner, and internal enquiries.
* Build strong relationships with customers, understanding their needs and managing expectations.
* Liaise with business partners and suppliers to resolve customer queries and complaints efficiently.
* Escalate issues where appropriate to ensure timely resolution.
* Contact vendors regarding service amendments and brokered service requirements.
* Process orders for ancillary products with suppliers.
* Update contracts, pricing information, and customer records accurately.
* Investigate and resolve trade waste invoice queries.
* Schedule additional services effectively and ensure completion within agreed timelines.
* Keep customers informed regarding service updates and manage purchase orders.
* Manage requests relating to Infinis Trade Waste Management, coordinating with partners and confirming completed services.
* Produce accurate client reports on waste service usage within agreed SLAs.
* Maintain internal reporting systems for the brokerage department.
* Support new site setups and rollout projects within SLA and budget requirements.
* Conduct professional onboarding calls to communicate timelines and key service information.
* Coordinate site closures, including arranging removal of bins and skips.
* Manage confidential waste service requests and bulk collection arrangements.
* Maintain and update the internal CRM system with accurate information.
* Manage daily workflow effectively to ensure efficiency and accuracy.
* Provide additional administrative support to the brokerage department as required.
Skills & Experience Required
* Previous experience in customer service, administration, account coordination, or brokerage support.
* Excellent communication and interpersonal skills.
* Strong organisational skills with the ability to manage multiple tasks simultaneously.
* Customer-focused with excellent problem-solving abilities.
* High attention to detail and accuracy.
* Ability to work independently and as part of a team.
* Proficient in Microsoft Office and CRM systems.
* Experience within waste management, logistics, or service coordination is desirable but not essential.
What We Offer
* Supportive and collaborative working environment
* Opportunities for career development and progression
* Competitive salary package
* Training and ongoing support
* Dynamic and fast-paced role with varied responsibilities
If you are organised, proactive, and passionate about delivering exceptional customer service, we would love to hear from you.
#J-18808-Ljbffr