Job Description
2nd/ 3rd Line Support Engineer – £28,000/£35,000 per annum – Warrington
Principal IT are working with a fast-growing managed service provider with offices in Dorset, Wiltshire and Merseyside that are looking for a 2nd/3rd line IT support engineer to join their team. In this role you will play a vital part in supporting their future strategy. They are looking for someone who is passionate about continuous professional development and has an innovative approach to incorporating new technologies into their operations. The successful candidate will become an integral part of the forward-thinking IT team.
About the Role
This is a hands-on technical role focused on delivering high-quality support, resolving complex issues, and ensuring the smooth operation of client systems. You’ll be a key part of our service delivery team, helping clients get the most of their IT systems while contributing to our reputation.
Key Responsibilities/Skills:
Technical Support & Issue Resolution
1. Provide 2 and 3 line support across client environments, resolving escalated and complex issues.
2. Take ownership of user problems, ensuring timely resolution and clear communication throughout.
3. Log and manage service tickets, ensuring accurate documentation and upda...