Customer Service Associate (Bi-LingualEnglish/German)
Why work for us:
1. Competitive pay of £13-15/hr plus annual bonus, and equity
2. Remote-friendly with on-site options and flexible scheduling
3. Annual travel discounts and funds for wellness or personal use
4. Comprehensive health coverage and competitive premiums
What You’ll Do:
5. Address customer inquiries through phone, chat, and email, prioritizing a positive and satisfying experience
6. Use various software tools to access and review customer accounts, researching policies to provide accurate resolutions
7. Manage escalated issues with professionalism, patience, and a customer-first approach
8. Work closely with colleagues to maintain consistent, high-quality service across all interactions.
Requirements:
9. Fluent in both English and German (speaking, reading, writing)
10. Minimum 6 months of customer service experience in an office or call center environment
11. Proficiency with typing, phone, and computer navigation
12. Flexibility to work varying shifts, including weekends and public holidays