* Conduct robust Learning Needs Analyses using data, insights, and stakeholder input
* Design engaging blended learning solutions (workshops, eLearning, digital, toolkits, job aids, microlearning)
* Deliver high-quality face‑to‑face and virtual learning sessions for colleagues, managers, and leaders
* Own and manage multiple L&D workstreams within your dedicated business area
* Measure impact using clear success metrics and continuous improvement loops
* Build strong, trusted partnerships with leaders, HRBPs, SMEs, and operational teams
* Support capability building across leadership, performance management, induction and professional development pathways
* Create simple, visually engaging learning resources using design tools
* Collaborate with internal and external partners to deliver best‑in‑class learning
This role includes national travel and quarterly visits to our Handforth Support Office.
Qualifications
* Significant experience operating at L&D Practitioner level
* Strong facilitation skills (minimum 2 years delivering behavioural‑based learning)
* Proven ability to design blended learning solutions
* Confidence using data, evaluation, and feedback to improve programmes
* Experience delivering both virtual and face‑to‑face training
* A mindset focused on continuous improvement and learner impact
Desirable
* CIPD/TAP or equivalent
* A passion for education, coaching and developing others
* Excellent communication and stakeholder influence skills
* A strategic approach with an eye for quality and consistency
You’ll be great at
* Learning needs analysis
* Instructional design
* Facilitation & training delivery
* Stakeholder engagement
* Evaluation and impact measurement
* Digital learning tools
* Programme and project management
At Pets, we’re building a place people are proud to work—where development is valued, curiosity is encouraged, and everyone can grow their career while making a positive impact for pets and the people who love them.
If you love creating meaningful learning experiences and want to help shape the future of capability at Pets, we’d love to hear from you.
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